Disability Act 2006 Complaints information sheet 11

for service providers

When a disability service provider receives a complaint, it should be managed sensitively, objectively, confidentially and promptly. Where possible and appropriate, it should be addressed where the complaint arose and should be resolved informally. If a more formal process is required, then the disability service provider must clearly outline what will happen and what records will be kept.

For more information about making a complaint under the act, you can download the information sheet below:
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