Contact us
Page content: general enquiries | providing feedback | local offices | metropolitan regional offices | rural regional offices | child protection and juvenile justice | disability services | housing services | specialist children's services | information enquiry/services | website contacts
General enquiries
Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Telephone: 1300 650 172 [local call fee within Victoria, except mobile phones]
Interstate, international and mobile callers please call: (61 3) 9096 0000
For information or access to services provided by the department, please contact your local office listed below during business hours.
Providing feedback
Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.
If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line 1300 884 706
Please see the Making a complaint to the Department of Human Services brochure (pdf, 137kb) for more information.
Brochures can be made available in a range of community languages and alternative formats upon request.
Local offices
Metropolitan regional offices
|
Eastern Metropolitan Region office |
|
|
883 Whitehorse Road, Box Hill |
1300 360 452 |
| North and West Region | |
|
145 Smith Street, Fitzroy |
1300 360 408 |
|
71 Moreland Street, Footscray |
1300 360 462 |
|
4 Hartington Street, Glenroy |
9304 0799 |
|
679 High Street, Preston |
1300 664 977 |
| Southern Region | |
|
General enquires |
1300 555 526 |
|
4-10 Jamieson Street, Cheltenham |
1300 555 526 |
|
122 Thomas Street, Dandenong |
1300 555 526 |
|
431 Nepean Hwy, Frankston |
1300 555 526 |
Rural regional offices
| Barwon-south Western Region | ||
| Geelong |
Level 2, State Government Offices, |
03 5226 4540 |
| Colac | 54B Bromfield Street, Colac 3250 | 03 5231 4350 |
| Colanda | Forest Street, Colac 3250 | 03 5231 4400 |
| Warrnambool | Shop 2, 109 Lava Street, Warrnambool 3280 | 03 5561 9444 |
| Hamilton | 50 Thompson Street, Hamilton 3300 | 03 5571 9114 |
| Portland | Shop 12, 103 Percy Street, Portland 3305 | 03 5523 1600 |
| Gippsland Region | ||
| Traralgon | 64 Church Street, Traralgon 3844 |
03 5177 2500 |
| Sale | 150 York Street, Sale 3850 | 03 5144 9100 |
| Leongatha | 9b Bruce Street, Leongatha 3853 | 03 5662 4311 |
| Bairnsdale | 7 Service Street, Bairnsdale 3875 |
03 5150 4500 |
| Warragul | 70 Smith Street, Warragul, 3820 | 03 5624 0600 |
| Morwell | 9-11 Hazelwood Road, Morwell 3840 | 03 5136 2400 |
| Maintenance Call Centre | 3 Ollerton Avenue, Moe 3825 | 03 5126 9292 |
| Grampians Region | ||
| Ararat | 70 High Street, Ararat 3377 | 03 5352 0100 |
| Ballarat | State Government Offices Corner of Mair and Doveton Street, Ballarat 3353 |
03 5333 6669 |
| Armstrong Street Office 35 Armstrong Street, Ballarat South 3353 |
03 5333 6669 | |
| Horsham | 21 McLachlan Street, Horsham | 03 5381 9777 |
| Stawell | 54 Main Street, Stawell | 03 5358 4374 |
| Hume Region | ||
| Wangaratta | 43 - 47 Rowan Street, Wangaratta 3677 | 03 5722 0555 |
| Benalla | 26 Church Street, Benalla 3672 | 03 5761 1222 |
| Seymour | 16 Station Street, Seymour 3660 | 03 5793 6400 |
| Shepparton | 163 Welsford Street, Shepparton 3630 | 03 5832 1500 |
| Wodonga | 55 Hovell Street, Wodonga 3690 | 02 6055 7777 |
| Loddon-Mallee Region | ||
| Bendigo | Regional office 74-78 Queen Street, Bendigo 3550 |
03 5434 5555 |
| Mildura | 253 Eleventh Street, Mildura 3500 | 03 5022 3111 |
Child protection and juvenile justice
| Child protection services | |
|
Child Protection (after hours) – Statewide |
13 1278 |
|
Eastern Region Child Protection |
1300 360 391 |
|
North and West Region Child Protection |
1300 664 977 |
|
Southern Metropolitan Region Child Protection |
1300 655 795 |
| Youth Justice Centres (formerly Juvenile Justice Centres) | |
|
Melbourne YJC |
9389 4200 |
|
Parkville YRC |
9389 4400 |
|
Malmsbury YJC |
03 5421 3100 |
Disability services
|
Disability information and support - Statewide |
1800 783 783 |
|
Statewide TTY |
1800 008 149 |
|
Kew Residential Services |
9854 1233 |
|
Plenty Residential Services, Corner Springfield and Henderson Streets, Bundoora |
9468 3400 |
|
Eastern Metropolitan Region Disability Services |
1800 783 783 |
|
North and West Metropolitan Region Disability Services |
1800 783 783 |
|
Southern Metropolitan Region Disability Services |
1300 131 079 |
| Loddon-Mallee Region Residential Services for people with intellectual disabilities (Sandhurst Centre) | 5440 2200 |
Housing services
|
Housing maintenance call centre |
13 1172 |
| Eastern Region housing services | |
|
883 Whitehorse Rd, Box Hill |
9843 6577 |
|
25 Ringwood St, Ringwood |
9871 5199 |
| North and West Region housing services | |
|
12 Churchill Ave, Ascot Vale |
9371 6200 |
|
56-58 Coleraine St, Broadmeadows |
9309 1255 |
|
480 Lygon St, Carlton |
9341 8200 |
|
229 Hoddle St, Collingwood |
9417 5144 |
|
90 Brunswick St, Fitzroy |
9417 7322 |
|
71 Moreland St, Footscray |
9275 7516 |
|
33 Alfred St, North Melbourne |
9326 6377 |
|
679-685 High St, Preston |
1300 664 977 |
|
112 Elizabeth St, Richmond |
9429 5174 |
|
16-18 Hertford St, Sunshine |
9312 5022 |
| Southern Region housing services | |
|
2/4 Jamieson St, Cheltenham |
8585 6200 |
|
4/311-319 Lonsdale St, Dandenong |
9767 8777 |
|
1/431 Nepean Hwy, Frankston |
9784 3200 |
|
259 Malvern Road, Prahran |
8517 2500 |
|
2/120 Clarendon St, South Melbourne |
8646 3600 |
|
Lift services emergency reporting (24hr service) |
1800 066 088 |
|
Housing Appeals Office |
1300 807 702 |
Specialist children's services
|
Eastern Metropolitan Region Specialist Children's Services |
1300 662 655 |
|
Southern Metropolitan Region Specialist Children's Services |
1300 720 151 |
Information enquiry/services
|
Adoption information (past adoptions only) |
1300 555 526 |
|
Cemeteries enquiries – FREECALL™ |
1800 034 280 |
|
Communicable (infectious) diseases |
1300 650 172 |
|
Community health |
1300 650 172 |
|
Community health centres |
|
|
Concessions Help Line |
1800 658 521 |
|
Food Safety Hot Line |
1300 364 352 |
|
Home and Community Care (HACC) |
Contact your local DHS office listed on this page |
|
Immunisation enquiries |
1300 882 008 |
|
Kindergarten and child care enquiries |
Contact your local DHS office listed on this page |
|
Library (Human Services) |
1300 650 172 |
|
Maternal & Child Health Line – (24hr service) |
13 2229 |
|
Mental health services – (psychiatric services) |
|
|
Parentline |
13 2289 |
| Poisons Information Centre | 13 11 26 |
| Public Health Branch, general enquiries | (61 3) 9096 0350 |
|
Radiation Safety Program |
1300 767 926 |
|
Tobacco Information Line |
1300 136 775 |
|
Tuberculosis (TB) Program |
1300 650 172 |
|
Whistleblower (Complaints & Disputes Info Line) |
1300 131 431 |
Website contacts
| Website portfolio | Phone | |
| Children, Youth & Families Division | John Henderson |
(61 3) 9096 8968 |
| Disability Services Division | Disability Services | (61 3) 9096 2812 |
| Mental Health Branch | Nola Solly | (61 3) 9096 8079 |
| Metropolitan Health and Aged Care Services Division | John Olah | (61 3) 9096 9936 |
| Office of Housing | Web Coordinator | (61 3) 9096 9715 |
| Rural & Regional Health & Aged Care Services Division | Gerardine O'Sullivan | (61 3) 9096 2514 |
| General website content only | Lorraine Canham | (61 3) 9096 5684 |