Crisis and emergency contacts

Contact numbers for help during a crisis or emergency in Victoria, and links to further information.

If you are deaf or have a hearing impairment or speech impairment, you can use the National Relay Service: TTY 133 677 | Speak and Listen 1300 555 727

Life-threatening emergency

Contact Telephone number
In a life-threatening emergency 000



Contact Telephone number
To report a fire

Flood/storm emergency

Contact Telephone number
Victoria State Emergency Service
132 500

More information on emergency planning, relief and recovery is available on this site.

Family violence contacts

Contact Telephone number
safe steps Family Violence Response Centre
1800 015 188
(24 hours a day, toll free)
Men's referral service (03) 9428 2899
1800 065 973
(free call within Victoria) Monday-Friday, 12 noon-9.00pm

More information on family violence is available on this site.

Sexual assault

Contact Telephone number
Sexual assault crisis line 1800 806 292

More information on sexual assault is available on this site.

Crisis accommodation contacts

Contact Telephone number
To speak with a housing and support worker, if you are homeless or at risk of homelessness. 1800 825 955

More information on homelessness services is available on this site.

Reporting child abuse

Contact                                                                                                                              Telephone number

    After Hours 13 12 78
During business hours ring the number covering the local government area (LGA) where the child lives.
If you know the suburb or postcode, you can find the LGA here (external link).
Northern and western suburban LGAs 1300 664 977
Banyule, Brimbank, Darebin, Hobsons Bay, Hume, Maribyrnong, Melbourne, Melton, Moonee Valley, Moreland, Nillumbik, Whittlesea, Wyndham, Yarra.  
Eastern suburban LGAs 1300 360 391
Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse, Yarra Ranges.  
Southern suburban LGAs 1300 655 795
Bayside, Cardinia, Casey, Frankston, Glen Eira, Greater Dandenong, Kingston, Mornington Peninsula, Port Phillip, Stonnington.  
    Rural and Regional  
South-western rural and regional LGAs 1800 075 599
Colac-Otway, Corangamite, Glenelg, Greater Geelong, Moyne, Queenscliffe, Southern Grampians, Surf Coast, Warrnambool.  
Western rural and regional LGAs 1800 000 551
Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack.  
North-western rural and regional LGAs 1800 675 598
Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mildura, Mount Alexander, Swan Hill.  
North-eastern rural and regional LGAS 1800 650 227
Alpine, Benalla, Greater Shepparton, Indigo, Mansfield, Mitchell, Moira, Murrindindi, Strathbogie, Towong, Wangaratta, Wodonga.  
Eastern and south-eastern rural and regional LGAs 1800 020 202
Bass Coast, Baw Baw, East Gippsland, Latrobe, South Gippsland, Wellington.  
Australian Capital Territory (ACT) 1300 556 729
New South Wales (NSW)
132 111
Northern Territory (NT)
1800 700 250
Queensland (QLD)
(07) 3235 9999
South Australia (SA)
131 478
Tasmania (TAS)
1800 001 219
Western Australia (WA)
(08) 9325 1111

More information on child protection is available on this site.

Local emergency relief and recovery

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For information about emergencies in your local area, contact your local government organisation.
Request more information about this topic.

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