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General enquiries

Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Tel: 1300 650 172 [local call fee within Victoria, except mobile phones]

Interstate, international and mobile callers please call
Tel: (61 3) 9096 0000

For information or access to services provided by the department, please contact your local office listed below during business hours.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

TTY users

Tel: (03) 13 3677 then ask for 1300 650 172

Speak and Listen users

Tel: 1300 555 727 then ask for 1300 650 172

Providing feedback

Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.

If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line:
Tel: 1300 884 706

Please visit the Making a complaint to the Department of Human Services page for more information.

Brochures can be made available in a range of community languages and alternative formats upon request.

Metropolitan regional offices

Eastern Metropolitan Region

Box Hill  883 Whitehorse Road, Box Hill 3128
1300 360 452

North and West Metropolitan Region              

Fitzroy 145 Smith Street, Fitzroy 3065
1300 360 408
Footscray  71 Moreland Street, Footscray 3011
1300 360 462
Preston  679 High Street, Preston 3072
1300 664 977

Southern Metropolitan Region                        

Cheltenham 4-10 Jamieson Street, Cheltenham 3192
1300 555 526
Dandenong 122 Thomas Street, Dandenong 3175
1300 555 526
Frankston 431 Nepean Hwy, Frankston 3199
1300 555 526

 

Rural regional offices


Barwon-South Western Region
Geelong Level 2, State Government Offices,
Corner Little Malop and Fenwick Street, Geelong 3220
(03) 5226 4540
Colac 54B Bromfield Street, Colac 3250 (03) 5231 4350
Colanda Residential Services Forest Street, Colac 3250 (03) 5231 4400
Warrnambool Shop 2, 109 Lava Street, Warrnambool 3280 (03) 5561 9444
Hamilton 50 Thompson Street, Hamilton 3300 (03) 5571 9114
Portland 16 Julia Street, Portland 3305 (03) 5523 9999
Gippsland Region
Traralgon 64 Church Street, Traralgon 3844
(03) 5177 2500
Sale 150 York Street, Sale 3850 (03) 5144 9100
Leongatha 9b Bruce Street, Leongatha 3853 (03) 5662 4311
Bairnsdale 7 Service Street, Bairnsdale 3875
(03) 5150 4500
Warragul 70 Smith Street, Warragul, 3820 (03) 5624 0600
Morwell 9-11 Hazelwood Road, Morwell 3840 (03) 5136 2400
Housing Call Centre 13 11 72
Grampians Region
Ararat 70 High Street, Ararat 3377 (03) 5352 0100
Ballarat State Government Offices
Corner of Mair and Doveton Street, Ballarat 3353
(03) 5333 6530
Armstrong Street Office
35 Armstrong Street, Ballarat South 3353
(03) 5333 6530
Horsham 21 McLachlan Street, Horsham (03) 5381 9777
Stawell 54 Main Street, Stawell (03) 5358 4374
Hume Region
Wangaratta 43 - 47 Rowan Street, Wangaratta 3677 (03) 5722 0555
Benalla 26 Church Street, Benalla 3672 (03) 5761 1222
Seymour 16 Station Street, Seymour 3660 (03) 5793 6400
Shepparton 163-167 Welsford Street, Shepparton 3630 (03) 5832 1500
Wodonga 55 Hovell Street, Wodonga 3690 (02) 6055 7777
Loddon-Mallee Region
Bendigo Regional office
74-78 Queen Street, Bendigo 3550
(03) 5434 5555
Mildura 253 Eleventh Street, Mildura 3500 (03) 5022 3111
Swan Hill 210 Beveridge Street, Swan Hill 3585 (03) 5032 0100
 

Child protection                                 

Child protection services    
Child Protection After Hours Emergency Service 13 12 78
Eastern Region Child Protection 1300 360 391
North and West Region Child Protection 1300 664 977
Southern Metropolitan Region Child Protection 1300 655 795
Hume Region Child Protection 1800 650 227
 

Disability                       

Disability Services    
Disability information and support - Statewide 1800 783 783
If you are deaf or hearing impaired, contact us through the National Relay Service. TTY Users, phone 13 36 77 and ask for 1300 650 172
Plenty Residential Services, Corner Springfield and Henderson Streets, Bundoora 3083
(03) 9468 3400
Eastern Metropolitan Region Disability Services 1800 783 783
North and West Metropolitan Region Disability Services 1800 783 783
Southern Metropolitan Region Disability Services 1300 131 079
Loddon-Mallee Region Residential Services for people with intellectual disabilities (Sandhurst Centre) (03) 5440 2200
Hume Region Disability Services 1800 783 783

Housing

Housing Call Centre - phone 13 11 72
Housing Call Centre - email tenant.maintenance@dhs.vic.gov.au
Housing Call Centre - online maintenance request Non-urgent repairs form
Housing Customer Service - email Housing@dhs.vic.gov.au
                                                            
Eastern Region housing services
883 Whitehorse Rd, Box Hill 3128
(03) 9843 6577
25 Ringwood St, Ringwood 3134
(03) 9871 5199
                                                  
North and West Region housing services
12 Churchill Ave, Ascot Vale 3032
(03) 9371 6200
56-58 Coleraine St, Broadmeadows 3047
(03) 9309 1255
480 Lygon St, Carlton 3053
(03) 9341 8200
229 Hoddle St, Collingwood 3066
(03) 9417 5144
90 Brunswick St, Fitzroy 3065
(03) 9093 5000
71 Moreland St, Footscray 3011
(03) 9275 7516
33 Alfred St, North Melbourne 3051
(03) 9326 6377
679-685 High St, Preston 3072
1300 664 977
112 Elizabeth St, Richmond 3121
(03) 9429 5174
16-18 Hertford St, Sunshine 3020
(03) 9229 4100
Southern Region housing services
Level 2, 4-10 Jamieson St, Cheltenham 3192
(03) 8585 6200
Level 4, 311-319 Lonsdale St, Dandenong 3175 (03) 9767 8777
Level 1, 431 Nepean Hwy, Frankston 3199
(03) 9784 3200
Level 1, 255 High St, Prahran 3181
(03) 9096 9996
Level 2, 120 Clarendon St, South Melbourne 3205
(03) 8646 3600
Lift services emergency reporting (24hr service) 1800 066 088
Housing Appeals Office 1300 807 702
Youth justice
Youth Justice Centres
Melbourne YJC (03) 9389 4200
Parkville YRC (03) 9389 4400
Malmsbury YJC (03) 5421 3100

Other services

Family Information Networks and Discovery
(formerly Adoption and Family Records Service)
1300 769 926
Concessions Help Line 1800 658 521
Library (Human Services) 1300 650 172
Whistleblower (Complaints and Disputes Information Line) 1300 131 431

Website enquiries

We appreciate your interest and help to keep the DHS website updated. If you have feedback about the website or see an error please email us at DHS.Website.Enquiries@dhs.vic.gov.au (For other enquiries use the contact lists above - general enquiries will not be responded to via this email).

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