Contact us
In this page:
General enquiries
Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Tel: 1300 650 172 [local call fee within Victoria, except mobile phones]
Interstate, international and mobile callers please call
Tel: (61 3) 9096 0000
For information or access to services provided by the department, please contact your local office listed below during business hours.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
TTY users
Tel: (03) 13 3677 then ask for 1300 650 172
Speak and Listen users
Tel: 1300 555 727 then ask for 1300 650 172
Providing feedback
Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.
If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line:
Tel: 1300 884 706
Please visit the Making a complaint to the Department of Human Services page for more information.
Brochures can be made available in a range of community languages and alternative formats upon request.
Metropolitan regional offices
 |
Eastern Metropolitan Region
| Box Hill | 883 Whitehorse Road, Box Hill 3128 |
1300 360 452 |
North and West Metropolitan Region
| Fitzroy | 145 Smith Street, Fitzroy 3065 |
1300 360 408 |
| Footscray | 71 Moreland Street, Footscray 3011 |
1300 360 462 |
| Preston | 679 High Street, Preston 3072 |
1300 664 977 |
Southern Metropolitan Region
| Cheltenham | 4-10 Jamieson Street, Cheltenham 3192 |
1300 555 526 |
| Dandenong | 122 Thomas Street, Dandenong 3175 |
1300 555 526 |
| Frankston | 431 Nepean Hwy, Frankston 3199 |
1300 555 526 |
Rural regional offices
 |
| Barwon-South Western Region | ||
|---|---|---|
| Geelong | Level 2, State Government Offices, Corner Little Malop and Fenwick Street, Geelong 3220 |
(03) 5226 4540 |
| Colac | 54B Bromfield Street, Colac 3250 | (03) 5231 4350 |
| Colanda Residential Services | Forest Street, Colac 3250 | (03) 5231 4400 |
| Warrnambool | Shop 2, 109 Lava Street, Warrnambool 3280 | (03) 5561 9444 |
| Hamilton | 50 Thompson Street, Hamilton 3300 | (03) 5571 9114 |
| Portland | 16 Julia Street, Portland 3305 | (03) 5523 9999 |
| Gippsland Region | ||
| Traralgon | 64 Church Street, Traralgon 3844 |
(03) 5177 2500 |
| Sale | 150 York Street, Sale 3850 | (03) 5144 9100 |
| Leongatha | 9b Bruce Street, Leongatha 3853 | (03) 5662 4311 |
| Bairnsdale | 7 Service Street, Bairnsdale 3875 |
(03) 5150 4500 |
| Warragul | 70 Smith Street, Warragul, 3820 | (03) 5624 0600 |
| Morwell | 9-11 Hazelwood Road, Morwell 3840 | (03) 5136 2400 |
| Housing Call Centre | 13 11 72 | |
| Grampians Region | ||
| Ararat | 70 High Street, Ararat 3377 | (03) 5352 0100 |
| Ballarat | State Government Offices Corner of Mair and Doveton Street, Ballarat 3353 |
(03) 5333 6530 |
| Armstrong Street Office 35 Armstrong Street, Ballarat South 3353 |
(03) 5333 6530 | |
| Horsham | 21 McLachlan Street, Horsham | (03) 5381 9777 |
| Stawell | 54 Main Street, Stawell | (03) 5358 4374 |
| Hume Region | ||
| Wangaratta | 43 - 47 Rowan Street, Wangaratta 3677 | (03) 5722 0555 |
| Benalla | 26 Church Street, Benalla 3672 | (03) 5761 1222 |
| Seymour | 16 Station Street, Seymour 3660 | (03) 5793 6400 |
| Shepparton | 163-167 Welsford Street, Shepparton 3630 | (03) 5832 1500 |
| Wodonga | 55 Hovell Street, Wodonga 3690 | (02) 6055 7777 |
| Loddon-Mallee Region | ||
| Bendigo | Regional office 74-78 Queen Street, Bendigo 3550 |
(03) 5434 5555 |
| Mildura | 253 Eleventh Street, Mildura 3500 | (03) 5022 3111 |
| Swan Hill | 210 Beveridge Street, Swan Hill 3585 | (03) 5032 0100 |
Child protection
| Child protection services | |
|---|---|
| Child Protection After Hours Emergency Service | 13 12 78 |
| Eastern Region Child Protection | 1300 360 391 |
| North and West Region Child Protection | 1300 664 977 |
| Southern Metropolitan Region Child Protection | 1300 655 795 |
| Hume Region Child Protection | 1800 650 227 |
Disability
| Disability Services | |
|---|---|
| Disability information and support - Statewide | 1800 783 783 |
| If you are deaf or hearing impaired, contact us through the National Relay Service. | TTY Users, phone 13 36 77 and ask for 1300 650 172 |
| Plenty Residential Services, Corner Springfield and Henderson Streets, Bundoora 3083 |
(03) 9468 3400 |
| Eastern Metropolitan Region Disability Services | 1800 783 783 |
| North and West Metropolitan Region Disability Services | 1800 783 783 |
| Southern Metropolitan Region Disability Services | 1300 131 079 |
| Loddon-Mallee Region Residential Services for people with intellectual disabilities (Sandhurst Centre) | (03) 5440 2200 |
| Hume Region Disability Services | 1800 783 783 |
Housing
| Housing Call Centre - phone | 13 11 72 |
|---|---|
| Housing Call Centre - email | tenant.maintenance@dhs.vic.gov.au |
| Housing Call Centre - online maintenance request | Non-urgent repairs form |
| Housing Customer Service - email | Housing@dhs.vic.gov.au |
| Eastern Region housing services | |
|---|---|
| 883 Whitehorse Rd, Box Hill 3128 |
(03) 9843 6577 |
| 25 Ringwood St, Ringwood 3134 |
(03) 9871 5199 |
| North and West Region housing services | |
|---|---|
| 12 Churchill Ave, Ascot Vale 3032 |
(03) 9371 6200 |
| 56-58 Coleraine St, Broadmeadows 3047 |
(03) 9309 1255 |
| 480 Lygon St, Carlton 3053 |
(03) 9341 8200 |
| 229 Hoddle St, Collingwood 3066 |
(03) 9417 5144 |
| 90 Brunswick St, Fitzroy 3065 |
(03) 9093 5000 |
| 71 Moreland St, Footscray 3011 |
(03) 9275 7516 |
| 33 Alfred St, North Melbourne 3051 |
(03) 9326 6377 |
| 679-685 High St, Preston 3072 |
1300 664 977 |
| 112 Elizabeth St, Richmond 3121 |
(03) 9429 5174 |
| 16-18 Hertford St, Sunshine 3020 |
(03) 9229 4100 |
| Southern Region housing services | |
|---|---|
| Level 2, 4-10 Jamieson St, Cheltenham 3192 |
(03) 8585 6200 |
| Level 4, 311-319 Lonsdale St, Dandenong 3175 | (03) 9767 8777 |
| Level 1, 431 Nepean Hwy, Frankston 3199 |
(03) 9784 3200 |
| Level 1, 255 High St, Prahran 3181 |
(03) 9096 9996 |
| Level 2, 120 Clarendon St, South Melbourne 3205 |
(03) 8646 3600 |
| Lift services emergency reporting (24hr service) | 1800 066 088 |
| Housing Appeals Office | 1300 807 702 |
| Youth Justice Centres | |
|---|---|
| Melbourne YJC | (03) 9389 4200 |
| Parkville YRC | (03) 9389 4400 |
| Malmsbury YJC | (03) 5421 3100 |
Other services
| Family Information Networks and Discovery (formerly Adoption and Family Records Service) |
1300 769 926 |
| Concessions Help Line | 1800 658 521 |
| Library (Human Services) | 1300 650 172 |
| Whistleblower (Complaints and Disputes Information Line) | 1300 131 431 |
Website enquiries
We appreciate your interest and help to keep the DHS website updated. If you have feedback about the website or see an error please email us at DHS.Website.Enquiries@dhs.vic.gov.au (For other enquiries use the contact lists above - general enquiries will not be responded to via this email).
