Contact us

In this page:

regions_rural.gif

General enquiries

Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Tel: 1300 650 172 [local call fee within Victoria, except mobile phones]

Interstate, international and mobile callers please call
Tel: (61 3) 9096 0000

For information or access to services provided by the department, please contact your local office listed below during business hours.

Please note that some offices, listed in the Housing section of this page, currently only provide housing support.

If you are deaf, or have a hearing impairment or speech impairment;

  1. Contact us through the National Relay Service
  2. Give the (your organisation's name) number you want to call.

For more information visit http://www.relayservice.gov.au

TTY users

Tel: (03) 13 3677 then ask for 1300 650 172

Speak and listen users

Tel: 1300 555 727 then ask for 1300 650 172

Providing feedback

Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.

If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line:
Tel: 1300 884 706

Please visit the Making a complaint to the Department of Human Services page for more information.

Brochures can be made available in a range of community languages and alternative formats upon request.

Department of Human Services


DHS offices
Ararat  70 High Street, Ararat 3377  (03) 5352 0100 
Bairnsdale  7 Service Street, Bairnsdale 3875  (03) 5150 4500 
Ballarat   State Government Offices
Corner of Mair and Doveton Street, Ballarat 3353 
(03) 5333 6530 
Ballarat Armstrong Street Office
35 Armstrong Street, Ballarat South 3353 
(03) 5333 6530 
Benalla  26 Church Street, Benalla 3672  (03) 5761 1222 
Bendigo  74-78 Queen Street, Bendigo 3550  (03) 5434 5555 
Box Hill  883 Whitehorse Road, Box Hill 3128  1300 360 452
Broadmeadows 56-58 Coleraine Street, Broadmeadows 3047
(03) 9309 1255
Cheltenham  4-10 Jamieson Street, Cheltenham 3192  1300 555 526 
Colac  54B Bromfield Street, Colac 3250  (03) 5231 4350 
Collingwood 229 Hoddle Street, Collingwood 3066 (03) 9417 5144
Dandenong  165-169 Thomas Street, Dandenong 3175  1300 555 526 
Echuca 128 Hare Street , Echuca, 3564 (03) 5482 1866
Fitzroy  145 Smith Street, Fitzroy 3065 1300 360 408 
Footscray  71 Moreland Street, Footscray 3011 1300 360 462 
Frankston 431 Nepean Hwy, Frankston 3199  1300 555 526 
Geelong  Level 2, State Government Offices,
Corner Little Malop and Fenwick Street, Geelong 3220
(03) 5226 4540 
Hamilton  260 Gray Street, Hamilton 3300 (03) 5551 3299
Horsham  21 McLachlan Street, Horsham  (03) 5381 9777 
Leongatha  9b Bruce Street, Leongatha 3853  (03) 5662 4311 
Mildura  253 Eleventh Street, Mildura 3500  (03) 5022 3111 
Morwell  9-11 Hazelwood Road, Morwell 3840 (03) 5136 2400 
Portland  16 Julia Street, Portland 3305  (03) 5523 9999 
Preston  679 High Street, Preston 3072 1300 664 977 
Richmond 112 Elizabeth Street, Richmond 3121
(03) 9429 5174
Sale  150 York Street, Sale 3850  (03) 5144 9100 
Seymour Level 1, 8-10 Elizabeth Street, Seymour 3660 (03) 5771 1600
Shepparton  163-167 Welsford Street, Shepparton 3630  (03) 5832 1500 
Stawell 54 Main Street, Stawell  (03) 5358 4374
Sunshine 16-18 Hertford Road, Sunshine 3020 (03) 9229 4100
Swan Hill  210 Beveridge Street, Swan Hill 3585  (03) 5032 0100
Traralgon  64 Church Street, Traralgon 3844 (03) 5177 2500 
Wangaratta  43 - 47 Rowan Street, Wangaratta 3677  (03) 5722 0555 
Warragul 70 Smith Street, Warragul, 3820  (03) 5624 0600 
Warrnambool  Shop 2, 109 Lava Street, Warrnambool 3280  (03) 5561 9444 
Wodonga 55 Hovell Street, Wodonga 3690 (02) 6055 7777

Housing

While any Department of Human Services office can connect you with housing support, the offices listed below currently only provide housing support. For other matters, you should contact one of the offices listed above.

Housing Call Centre - phone (24 hours) 13 11 72
Housing Call Centre - email tenant maintenance requests tenant.maintenance@dhs.vic.gov.au
Housing Call Centre - online maintenance request Non-urgent repairs form
Housing Customer Service - email Housing@dhs.vic.gov.au
Housing Call Centre - email other enquiries callcentre@dhs.vic.gov.au
                                                                                                               
Housing Offices
Ascot Vale 12 Churchill Avenue, Ascot Vale 3032
(03) 9371 6200
Carlton 480 Lygon Street, Carlton 3053
(03) 9341 8200
Fitzroy 90 Brunswick Street, Fitzroy 3065
(03) 9093 5000
North Melbourne 33 Alfred Street, North Melbourne 3051
(03) 9326 6377
Prahran Level 1, 255 High Street, Prahran 3181
(03) 9096 9996
Ringwood 25 Ringwood St, Ringwood 3134
(03) 9871 5199
South Melbourne Level 2, 120 Clarendon Street, Southbank 3006
(03) 8646 3600
Lift services emergency reporting (24hr service)  1800 066 088 

Child Protection

    After Hours 13 12 78
During business hours ring the number covering the local government area (LGA) where the child lives.
If you know the suburb or postcode, you can find the LGA here (external link).
 
    Metropolitan
Northern and western suburban LGAs 1300 664 977
Banyule, Brimbank, Darebin, Hobsons Bay, Hume, Maribyrnong, Melbourne,
Melton, Moonee Valley, Moreland, Nillumbik, Whittlesea, Wyndham, Yarra.
Eastern suburban LGAs 1300 360 391
Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse, Yarra Ranges.
Southern suburban LGAs 1300 655 795
Bayside, Cardinia, Casey, Frankston, Glen Eira, Greater Dandenong, Kingston,
Mornington Peninsula, Port Phillip, Stonnington.
    Rural and Regional  
South-western rural and regional LGAs 1800 075 599
Colac-Otway, Corangamite, Glenelg, Greater Geelong, Moyne, Queenscliffe,
Southern Grampians, Surf Coast, Warrnambool.
Western rural and regional LGAs 1800 000 551
Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool,
Northern Grampians, Pyrenees, West Wimmera, Yarriambiack.
North-western rural and regional LGAs 1800 675 598
Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo,
Loddon, Macedon Ranges, Mildura, Mount Alexander, Swan Hill.
North-eastern rural and regional LGAS 1800 650 227
Alpine, Benalla, Greater Shepparton, Indigo, Mansfield, Mitchell, Moira,
Murrindindi, Strathbogie, Towong, Wangaratta, Wodonga.
Eastern and south-eastern rural and regional LGAs 1800 020 202
Bass Coast, Baw Baw, East Gippsland, Latrobe, South Gippsland, Wellington.

Disability

Disability Services
Disability information and support - Statewide 1800 783 783
If you are deaf or hearing impaired, contact us through the National Relay Service. TTY Users, phone 13 36 77 and ask for 1300 650 172
Disability email enquiries
East Disability
West Disability
South Disability
North Disability

Youth Justice

Youth Justice Centres (YJC)
Melbourne YJC (03) 9389 4200
Parkville Youth Residential Centre (03) 9389 4400
Malmsbury YJC (03) 5421 3100

Other services

Family Information Networks and Discovery
(formerly Adoption and Family Records Service)
1300 769 926
Concessions Help Line 1800 658 521
Library 1800 742 733
Carer Card hotline 1800 901 958
Victorian Emergency Recovery Information line 1300 769 926
Protected disclosures
1300 131 431
Colanda Residential Services, Forest Street, Colac 3250 (03) 5231 4400
Sandhurst Centre, 32- 38 Finn Street, Bendigo 3550 (03) 5440 2200

Website enquiries

We appreciate your interest and help to keep the DHS website updated. If you have feedback about the website or see an error please email us at DHS.Website.Enquiries@dhs.vic.gov.au (For other enquiries use the contact lists above - general enquiries will not be responded to via this email).

Request more information about this topic.
[close]

For more information:

Contact Us