Contact us
In this page:
General enquiries
Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Tel: 1300 650 172 [local call fee within Victoria, except mobile phones]
Interstate, international and mobile callers please call
Tel: (61 3) 9096 0000
For information or access to services provided by the department, please contact your local office listed below during business hours.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
TTY users
Tel: (03) 13 3677 then ask for 1300 650 172
Speak and listen users
Tel: 1300 555 727 then ask for 1300 650 172
Providing feedback
Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.
If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line:
Tel: 1300 884 706
Please visit the Making a complaint to the Department of Human Services page for more information.
Brochures can be made available in a range of community languages and alternative formats upon request.
Department of Human Services
| DHS offices | ||
|---|---|---|
| Ararat | 70 High Street, Ararat 3377 | (03) 5352 0100 |
| Bairnsdale | 7 Service Street, Bairnsdale 3875 | (03) 5150 4500 |
| Ballarat | State Government Offices Corner of Mair and Doveton Street, Ballarat 3353 |
(03) 5333 6530 |
| Armstrong Street Office 35 Armstrong Street, Ballarat South 3353 |
(03) 5333 6530 | |
| Benalla | 26 Church Street, Benalla 3672 | (03) 5761 1222 |
| Bendigo | Regional office 74-78 Queen Street, Bendigo 3550 |
(03) 5434 5555 |
| Box Hill | 883 Whitehorse Road, Box Hill 3128 |
1300 360 452 |
| Cheltenham | 4-10 Jamieson Street, Cheltenham 3192 |
1300 555 526 |
| Colac | 54B Bromfield Street, Colac 3250 | (03) 5231 4350 |
| Colanda Residential Services | Forest Street, Colac 3250 | (03) 5231 4400 |
| Dandenong | 165-169 Thomas Street, Dandenong 3175 | 1300 555 526 |
| Echuca | 128 Hare Street , Echuca 3564 | (03) 5482 1866 |
| Fitzroy | 145 Smith Street, Fitzroy 3065 | 1300 360 408 |
| Footscray | 71 Moreland Street, Footscray 3011 | 1300 360 462 |
| Frankston | 431 Nepean Hwy, Frankston 3199 | 1300 555 526 |
| Geelong | Level 2, State Government Offices, Corner Little Malop and Fenwick Street, Geelong 3220 |
(03) 5226 4540 |
| Hamilton | 260 Gray Street, Hamilton 3300 | (03) 5551 3299 |
| Horsham | 21 McLachlan Street, Horsham | (03) 5381 9777 |
| Leongatha | 9b Bruce Street, Leongatha 3853 | (03) 5662 4311 |
| Malmsbury Youth Justice Centre | Calder Highway, Malmsbury 3446 | (03) 5421 3100 |
| Mildura | 253 Eleventh Street, Mildura 3500 | (03) 5022 3111 |
| Morwell | 9-11 Hazelwood Road, Morwell 3840 | (03) 5136 2400 |
| Portland | 16 Julia Street, Portland 3305 | (03) 5523 9999 |
| Preston | 679 High Street, Preston 3072 | 1300 664 977 |
| Sale | 150 York Street, Sale 3850 | (03) 5144 9100 |
| Sandhurst | 32- 38 Finn Street, bendigo 3550 | (03) 5440 2200 |
| Seymour | 16 Station Street, Seymour 3660 | (03) 5793 6400 |
| Shepparton | 163-167 Welsford Street, Shepparton 3630 | (03) 5832 1500 |
| Stawell | 54 Main Street, Stawell | (03) 5358 4374 |
| Swan Hill | 210 Beveridge Street, Swan Hill 3585 | (03) 5032 0100 |
| Traralgon | 64 Church Street, Traralgon 3844 | (03) 5177 2500 |
| Wangaratta | 43 - 47 Rowan Street, Wangaratta 3677 | (03) 5722 0555 |
| Warragul | 70 Smith Street, Warragul, 3820 | (03) 5624 0600 |
| Warrnambool | Shop 2, 109 Lava Street, Warrnambool 3280 | (03) 5561 9444 |
| Wodonga | 55 Hovell Street, Wodonga 3690 | (02) 6055 7777 |
Child Protection
| Child protection services | |
|---|---|
| Child Protection After Hours Emergency Service | 13 12 78 |
| Child Protection Service – Metropolitan area | |
|---|---|
| Eastern Melbourne | 1300 360 391 |
| Northern & Western Melbourne | 1300 664 977 |
| Southern Melbourne and Bayside Peninsula | 1300 655 795 |
|
Child Protection Service – Rural Areas |
|
|---|---|
| Gippsland | 1800 020 202 |
| Central Highlands | 1800 000 551 |
| Goulburn and Ovens Murray | 1800 650 227 |
| Loddon and Mallee | 1800 675 598 |
| Barwon and South West | 1800 075 599 |
Disability
| Disability Services | |
|---|---|
| Disability information and support - Statewide | 1800 783 783 |
| If you are deaf or hearing impaired, contact us through the National Relay Service. | TTY Users, phone 13 36 77 and ask for 1300 650 172 |
Housing
| Housing Call Centre - phone (24 hours) | 13 11 72 |
|---|---|
| Housing Call Centre - email tenant maintenance requests | tenant.maintenance@dhs.vic.gov.au |
| Housing Call Centre - online maintenance request | Non-urgent repairs form |
| Housing Customer Service - email | Housing@dhs.vic.gov.au |
| Housing Call Centre - email other enquiries | callcentre@dhs.vic.gov.au |
Youth justice
| Youth Justice Centres | |
|---|---|
| Melbourne YJC | (03) 9389 4200 |
| Parkville YRC | (03) 9389 4400 |
| Malmsbury YJC | (03) 5421 3100 |
Other services
| Family Information Networks and Discovery (formerly Adoption and Family Records Service) |
1300 769 926 |
| Concessions Help Line | 1800 658 521 |
| Library (Human Services) | 1300 650 172 |
| Whistleblower (Complaints and Disputes Information Line) | 1300 131 431 |
Website enquiries
We appreciate your interest and help to keep the DHS website updated. If you have feedback about the website or see an error please email us at DHS.Website.Enquiries@dhs.vic.gov.au (For other enquiries use the contact lists above - general enquiries will not be responded to via this email).
