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Our Values

The department of human services (the department) has identified five values essential to creating a positive working environment to achieve the department’s goals. These values describe the culture and norms staff would like to see in the department.

The departments values help Corporate Integrity Information & Resolutions unit (CIIRu) focus on how we conduct our business. They provide a framework for decisions and actions which ultimately affect the performance of the department.

The five Organisational values are as follows:

Client focus

(includes individuals, families, populations, service providers and staff)

The services CIIRu provides to it's clients are managed with the clients needs placed as of fundamental importance. Our goal is to provide a effective avenue towards complaints resolution and information access.

Professional integrity and Respect

We treat all people with dignity and respect.

All people making an enquiry with CIIRu will be treated with respect. We are committed to:

• maintaining confidentiality of clients
• treating others with respect regardless of background or situation
• displaying honesty in dealings with others
• using sound professional practices and keeping up-to-date with best practice standards.

Quality

We always strive to do our best and improve the way we work.

CIIRu views complaints as an opportunity to improve our services. Our role is to identify and implement strategies to improve the quality of our services.

Collaborative relationships

We work together to achieve better results.

CIIRu works cooperatively with colleagues and other agencies to achieve common goals and is receptive to the ideas and opinions of others.

Responsibility

We commit to the actions we take to achieve the best possible outcomes for our clients and community.

CIIRu takes responsibilty for providing information and services to clients in a timely and effective way.

All of the above Values compliment each other to form an ideal workplace. CIIRu strives to demonstrate these values in everything it does.

If you would like to view our values please read the Our Values booklet (PDF 63kb)