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Ombudsman Review

The Ombudsman conducts enquiries and investigations on behalf of the public. CIIRu works closely with the Ombudsman to quickly and effectively resolve these matters.

What we do:

• Coordinate departmental responses to Ombudsman enquiries and investigations involving the Department of Human Services.

• Liaise with the Victorian Ombudsman's office regarding these enquiries and investigations.

• Consult with divisions and regions to obtain information sought by the Ombudsman.

• Monitor the implementations of recommendations of Ombudsman decisions to prevent similar complaints from occuring.