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Complaints Management

Your complaint is a way to help us improve our services and is valued by the department as a learning opportuniy.

Corporate Integrity Information and Resolutions unit (CIIRu) is the central office for managing complaints. If you wish to make a complaint about any of the services provided by the department you are encouraged to:

1. Contact the quality assuarance officer at your local office or your individual caseworker.
2. If your complaint cannot be resolved at your local office, then please contact CIIRu for assistance.

If you wish to make a complaint please refer to our guide (located in the library) to assist you.

Contact information for making a complaint to the Department of Human Services - this link opens in a new window.