Quality Unit

The Quality Unit within Regional Operations Performance Branch has responsibility, in conjunction with regions, for strengthening the quality of regional operations and enhancing the effective use of corporate regional operations intelligence.

Current Work Underway

• Service Excellence Framework (DHS Quality Improvement Framework)

• DHS Incident Reporting Instructions

• DHS Improving Responses to Client Sexual Assault Policy Development

• Combined Regional Managers Monthly Meetings (Disability and Community Care Managers)

Contacts

Colleen Clark, Manager Quality Unit
Telephone: +61 3 9096 6943

Ben Anandam
Telephone: +61 3 9096 7354

Donna Cousins
Telephone: +61 3 9096 8375

Joanne Donnelly
Telephone: +61 3 9096 1287

Anna Bolmat
Telephone: +61 3 9096 6196

Andrea Grant
Telephone: +61 3 9096 0283