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Language services policy

The DHS Language services policy outlines the requirements for departmental services and funded organisations to enable people who cannot speak English or who speak limited English, to access professional interpreting and translating services when making significant life decisions and where essential information is being communicated.

The language services policy has been prepared by the Department of Human Services in line with the Victorian Government guidelines outlined in the Victorian Office of Multicultural Affairs publication Improving the Use of Translating and Interpreting Services: A Guide to Victorian Government Policy and Procedures (2003).

The policy document includes:

• Minimum requirements for Department of Human Services programs and funded agencies
• Guidance on resources and supports for programs and agencies in developing a language services policy and improving their responsiveness to diversity.

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Downloads

Download the Language services policy in PDF and plain text format from the 'Downloads and Links' menu.

Acknowledgements

Our thanks to the funded agency staff who worked closely with the department's Diversity Unit to assist with the development of the Guide.

Contact

For further information, email Bernice Murphy at language.services@dhs.vic.gov.au