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Important changes to DHS language services from 1 October 2006

The Department of Human Services is developing a more efficient and simple language services system.

The most significant components of the reform includes the tendering of the department’s language services credit line and direct funding for language services to agencies that are large-scale users.

Direct funding to large-scale users of language services

Allocation will be delivered through usual DHS funding mechanisms.  Agencies that receive direct funding will be required to report to DHS quarterly.  The contact point for submission of reports is included in the list of direct funded agencies. Access the Language Services Reporting Pro-forma in the "Downloads and Links' menu.

DHS Language Services Credit Line

• The existing provider, VITS LanguageLink 9280 1950, will take bookings and provide services up till 30 September.
• ONCALL 9867 3788 will take bookings for October from Friday 1 September 2006.
• Bookings and services after 1 October will be managed by ONCALL 9867 3788

Further information about these changes is detailed in Improving Delivery: Doing Language Services Better frequently asked questions in 'Downloads and Links'.

The new contract arrangements for the credit line will include clear service delivery quality standards, electronic and telephone bookings, three-way telephone interpreting capacity, a strong emphasis on rural coverage and training on human services related topis for interpreters.

PINs to access the credit line will change with the change of service provider. Find out more about the changes to PINs in the 'Downloads and Links' menu.

To assist eligible agencies the department has developed information and guidelines for the DHS language service credit line.  These guidelines have been updated to reflect the current changes. Access the Language Services Guidelines in the 'Downloads and Links' menu.