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DHS home > Multicultural Strategy > Language services at the Department of Human Services

Language services at the Department of Human Services

The Department of Human Services is committed to providing equitable and responsive human services to Victorians from culturally and linguistically diverse backgrounds.

Language Services - the provision of interpreting and translating - is an essential part of the delivery of services for people who speak little or no English, or whose first language is Auslan (Australian Sign Language).

The department has developed a number of supports to assist programs and funded organisations best utilise language services.  This website brings together some of these key supports, including:

  • DHS Language Services Policy
  • Overview of DHS Language Services Credit Line and funding arrangements
  • Tips on organising translations
What's new?

Making the Connection: Language Services in the Human Services Sector
A Multimedia Training Resource - now available online

For more information please contact:
Bernice Murphy
Policy Advisor
Diversity Unit
20/50 Lonsdale Street, Melbourne 3000

language.services@dhs.vic.gov.au
Downloads and links
PDF icon Guidelines for Language Services credit line October 2009 (PDF 77kb)
PDF icon link to Making the Connection guidebook, PDF, 3.43mb. Opens in new window or tab "Making the Connection" guidebook (PDF, 3.43mb)
PDF icon link to ONCALL Booking Processes, PDF, 243kb. Opens in new window or tab ONCALL Booking Processes (PDF, 243kb)
PDF Icon link to the Language services policy, PDF, 368kb. Opens in a new window or tab Language services policy (PDF, 368kb)
RTF icon link to a plain text copy of the Language services policy, RTF, 366kb. Opens in a new window or tab Download a plain text copy of the Language services policy (RTF, 366kb)
PDF icon link to Language Services Reporting Pro-forma, PDF, 36kb. Opens in new window or tab Language Services Reporting Pro-forma (PDF, 36kb)
Word icon link to Language Services Reporting Proforma, Word, 37kb. Opens in new window or tab Language Services Reporting Proforma (Word, 37kb)
PDF icon link to Improving Delivery: Doing Language Services Better FAQ, PDF, 96kb. Opens in new window or tab Improving Delivery: Doing Language Services Better FAQ (PDF, 96kb)
PDF icon link to Improving Delivery: Doing Language Services Better FAQ, PDF, 96kb. Opens in new window or tab Translation Checklist (PDF 51kb)
For information relating to this page email: Rachel Cowling, rachel.cowling@dhs.vic.gov.au
Site authorised by: Monica Pfeffer, Director, Social Policy Branch, Portfolio Services and Strategic Projects Division.

Last Updated: 4 November, 2009
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