DHS home > Multicultural Strategy > Language services > Making the Connection

'Making the Connection' - frames version  |  'Making the Connection' - no frames version  |  Alternate downloads

Effective communication is essential in the delivery of all human services.  One in five Victorians speak a language other than English at home, making access to language services (interpreting and translating) increasingly important.  This educational resource has been developed to help make your work with interpreters easier. 

‘Making the Connection’ consists of a series of dramatised scenes that present an insight into how best to work with interpreters in a variety of work situations.   Supporting information and focus exercises/questions encourage discussion of the main points raised in each scene.

‘Making the Connection’ is available online, CD or DVD format. 

• The CD format is ideal for use by individuals or small groups. 
• The DVD format is available to DHS funded agencies for facilitated group training sessions. 
• A guidebook is available for all users (PDF format) via a link on the right hand side of this page.

The ‘Making the Connection’ online training resource contains large flash video files that will take a long time to open using a dialup internet connection, and it is recommended that you contact the Diversity unit to request a copy of either the CD or the DVD.

To request a copy of 'Making the Connection' please contact:
Bernice Murphy
Policy Advisor
20/50 Lonsdale Street, Melbourne 3000
Diversity Unit
language.services@dhs.vic.gov.au

'Making the Connection' on the web is available in two html versions - with and without frames. The scripts for all video files are available in RTF format below. The videos are also available for seperate download in mp4 format. These can be downloaded, saved and viewed at your convenience.

Alternate downloads:

The movie files (mp4) are quicktime files and require the quicktime player. This is available for download at http://www.apple.com/quicktime/download/. This is an external; link that will open in a new window.

Introduction:

•  Introduction script, RTF, 11kb
• Introduction, mp4, 9.32mb

1. 'How can I help?':

•  1. 'How can I help?' script, RTF, 31kb
• 1. 'How can I help?', mp4, 6.95mb

2. 'A sound performance':

•  2. 'A sound performance' script, RTF, 35kb
• 2. 'A sound performance', mp4, 17.63mb

3. 'Language Lessons':

•  3. 'Language Lessons' script, RTF, 39kb
• 3. 'Language Lessons', mp4, 12.06mb

4. 'Call for help':

•  4. 'Call for help' script, RTF, 37kb
• 4. 'Call for help', mp4, 10.55mb

5. 'It's not personal':

•  5. 'It's not personal' script, RTF, 43kb
• 5. 'It's not personal', mp4, 11.87mb

6. 'A delicate situation':

•  6. 'A delicate situation' script, RTF, 30kb
• 6. 'A delicate situation', mp4, 12.27mb

7. 'Welcome to my home':

•  7. 'Welcome to my home' script, RTF, 32kb
• 7. 'Welcome to my home', mp4, 13.47mb

Conclusion:

•  Conclusion script, RTF, 12kb
• Conclusion, mp4, 1.77mb