A number of other resources have been developed to assist agencies and individuals better understand their responsibilities when providing language services.

A list of these resources can be accessed from the Menu of this resource. They are also provided at the back of the accompanying workbook.

Of particular importance is the DHS Language Services Policy (2005) that outlines the minimum requirements for language services for all department programs and funded agencies.

The specific issues addressed within the policy are explored throughout the seven scenarios that feature in the multimedia resource and this workbook.