This training material forms part of the Victorian Government’s Language Services Strategy. The Department of Human Services would like to acknowledge the funding provided by the Victorian Office of Multicultural Affairs, which enabled this material to be produced.

This resource was developed, written and produced by the Diversity Unit, Social Policy Branch,Victorian Department of Human Services & Solid Media Pty Ltd

Many thanks to the following people for their invaluable assistance in the production of this resource: Christoula Nicolaou; Celia Wigzell; Roz Wollmering and the staff at the Mercy Hospital for Women; Julia Canty-Waldron at Homeground Services; Kris Chapman and Marc Curits at VicDeaf; the staff at the Centre for Culture, Ethnicity and Health; Joanne Fittock at Darebin City Council; Kathy Bowlen and the ABC at Southbank; the DHS Language Services Multimedia Resource Stakeholders Group; and everyone from affiliated Department of Human Services funded agencies and programs who contributed their knowledge and experience.

Published by the Victorian Government Department of Human Services Melbourne, Victoria

Also available on: www.dhs.vic.gov.au/multicultural © Copyright State of Victoria

This publication is copyright, no part may be reproduced by any persons except in accordance with the provisions of the Copyright Act 1968.

Authorised by the State Government of Victoria, 50 Lonsdale Street, Melbourne.