Victorian Service Coordination Practice Manual

Page content: Overview | Contact | Download document | Supporting documents

Overview

This Manual has been developed as a reference guide for managers responsible for leading and managing Service Coordination and for practitioners involved in the implementation of Service Coordination. The Manual is set out in six sections.

Section 1
Manual Introduction, provides introductory information for Manual users.

Section 2
Service Coordination in Victoria, provides an overview of Service Coordination within Victoria including the information about the principles, elements, the benefits and a flowchart of the consumer pathway through Service Coordination.

Section 3
Victoria’s Service Coordination Practice Standards, sets out the agreed objectives, consumer outcomes and good practice indicators for the implementation of Service Coordination across Victoria.

Section 4
Care planning Practice Standards provides objectives, principles, consumer outcomes and good practice indicators. It also outlines the key worker role and steps to develop a care plan.

Section 5
Referral Practice in Victoria, describes the expected referral practices, processes and systems in Victoria.

Section 6
Resources and Tools to Support Service Coordination, provides an overview of the key resources and tools which have been developed to support Service Coordination, including the Human Services Directory (HSD), the Service Coordination Tool Templates (SCTT), the GP referral template (Victorian Statewide Referral Form), electronic referral systems and training packages.

Contact

Contact information for further enquiries.

Download document

Victorian Service Coordination Practice Manual (785kb, pdf)

Supporting documents

• Good Practice Guide

• Continuous Improvement Framework

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