HealthSMART Services

• 
  Overview
• 
  The Service Desk
• 
  Infrastructure
• 
  Governance

Overview

HealthSMART Services brings information communications technology to the Victorian public health sector creating state-wide coordinated and integrated information systems that benefit the sector, its patients and clients and the state of Victoria.

HealthSMART Services is responsible for the operational aspects and the day-to-day delivery of the HealthSMART applications and agreed service levels. HealthSMART also integrates and supports the end-to-end infrastructure supporting the applications.

HealthSMART Services plans, builds, implements and runs the delivery of services as defined in the HealthSMART Services Agreement. It is focussed on providing high quality, cost effective services and maximising the benefits of sharing technology and centralised support. HealthSMART Services’ core deliverables include:

• 24x7 service desk providing support for each of the core applications
• Technical infrastructure, network services, integration services and technical support
• Hosting of data centres
• Disaster Recovery capabilities
• Provision of continuous access to production environments

The HealthSMART Services is an ITIL based environment and the team is comprised of five core functions, namely, Service Desk, Technical Operations, Application Delivery and Support, Project Delivery and Client Engagement.

As at July 2011, HealthSMART Services provides support to 39 production agencies across the finance and materials information management system, the patient and client management systems, the clinical system and the common technology platform supporting approximately 84,600 users.