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State Government of Victoria, Australia
Funded Agency Channel

Using the Funded Agency Channel (FAC)

The majority of information displayed on Funded Agency Channel (FAC) is available to the general public, including funded and non-funded organisations. No usernames or passwords are required to access this information.

FAC does provide an additional secure area which is only accessible to registered users within funded organisations. This secure area is called My Agency. My Agency provides customised information specific to an individual organisation, including:

  • service agreement information
  • funding and payment details
  • performance targets
  • reporting requirements

For more information about registering for My Agency, go to the Accessing My Agency page.

How do I contact the FAC Helpdesk?

For Funded Agency Channel or My Agency enquires (not relating to your username, password or how to access the eBusiness portal), you can click on the Contact us link in the header of every FAC page.

How do I give feedback to FAC?

FAC welcomes all feedback. It helps us evaluate FAC and support future developments of the site. To provide feedback, click on the Contact us link in the header of every FAC or My Agency page to email your feedback.

How do I put a new link or document on FAC?

Click on the Contact us link in the header of every FAC or My Agency page to email your suggestion.

How do I use FAC to communicate to funded organisations?

You can promote an event of interest, new legislation, new website, etc., on the following FAC pages:

  • Spotlight
  • News and events.

Suitable content for FAC includes:

  • data collections in your business area for use by funded organisations and Department of Human Services, Department of Health or Department of Education & Training staff
  • existing content on other department or external websites
  • forms or documents which funded organisations or department staff use regularly in their work
  • other resources relevant to share with other parties including:
    • planning and practice frameworks
    • policy documents
    • commissioned reports and research
    • regional/divisional promotional initiatives
    • brochures
    • glossaries
    • directories

To add communications to FAC, email the Service Agreement Communications team at

How do I easily find a page that I often use?

Save your frequently visited pages as a Favourite (in Internet Explorer) or as a Bookmark (in Firefox) on your computer, on the tool bar at the top of your screen.

How do I change the magnification of a PDF file that I have opened in FAC?

To increase or decrease the magnification of a PDF file, click on the Zoom In button (+) or the Zoom Out button (-) in the Acrobat Reader toolbar, or select a magnification percentage from the toolbar menu.

What does (external link) mean?

This displays beside links that take you to an external internet site.

What does Public, My Agency and Departmental user mean?

Public user
A public user is anyone who is not currently logged into FAC. Public users can access all areas of FAC that do not require a username or password.

My Agency user
A My Agency user is a registered user of My Agency who works at a funded organisation. My Agency users can see secure information relating to their organisation and other areas of FAC that require a username or password.

Departmental user
A Departmental user is a departmental employee who works at the Department of Human Services, Department of Health or the department of Education & Training. Departmental users can access all areas of FAC that require a username or password.

Which web browser does FAC work best with?

Funded Agency Channel works best with Internet Explorer 6 or higher or Firefox 1.5 or higher, which you can download from:

How do I enable JavaScript in Windows Internet Explorer or Firefox?

To turn on Java and JavaScript in Internet Explorer, follow these steps:

  1. Start Internet Explorer
  2. On the Tools menu, click Internet Options, and then click the Security tab
  3. Click Internet and then click Custom Level
  4. Locate Java permissions, and then click High Safety
  5. Locate Active scripting, and then click to select Enable
  6. Click OK to close the Security Settings dialogue box
  7. Click OK to close Internet Options.

To turn on Java and JavaScript in Firefox, follow these steps:

  1. Open Firefox
  2. On the Tools menu, click Options
  3. Click Web Features in the Options list
  4. Under the Web Features section, check the box next to Enable JavaScript
  5. Click the Advanced button to open the Advanced JavaScript Options box
  6. Check the boxes under Allow scripts to section that you want to allow
  7. Click OK
  8. Click OK

What do I do if a link to an email address doesn't work?

Your computer may not be set up to use this function. Use your normal email program to send a message.