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Business continuity management

What is business continuity management?

Business continuity management ensures an organisation can safeguard people and critical operations, while also upholding community confidence by encouraging organisational resilience.

Business continuity refers to the capability of an organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident.

This could include:

  • denial of access to the building
  • loss of Information Technology systems and telecommunications
  • loss of vital records (paper based and electronic)
  • loss of key personnel and/or high absenteeism (e.g. Pandemic).

The Department of Health & Human Services

The Department of Health & Human Services takes an all hazards approach to business continuity. This approach aims to identify the department’s dependency on key resources (personnel, information technology and facilities) and the impact on service delivery if they become unavailable.

In January 2015, the Department of Health & Human Services developed a new Business Continuity Policy. This policy will facilitate the development of consistent business continuity plans, clarify roles and responsibilities of executives, managers and staff, and set out the business priorities following a disruptive event.

Below is a copy of the Department of Health & Human Services Business Continuity Policy.

All Victorian government agencies, including the Department of Health & Human Services, are advised to comply with the current best practice standards when developing their Business Continuity policies and procedures:

  • AS/NZS ISO 31000:2009 Risk management - Principles and guidelines
  • International Standard ISO 22301 Societal security - Business continuity management system - Requirements
  • International Standard ISO 22313 Societal security - Business continuity management system - Guidance.

All Victorian government agencies are also required to comply with:

  • Victorian Government Risk Management Framework, Department of Treasury, 2011.

A copy of the Victorian risk management framework publication is available on the Department of Treasury and Finance website at: http://www.dtf.vic.gov.au/Publications/Victoria-Economy-publications/Victorian-risk-management-framework-and-insurance-management-policy [external link - opens in a new window]

More information

For more information or assistance with business continuity management, email Health & Human Services Business Continuity at: businesscontinuity@dhs.vic.gov.au

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