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Targeted Care Packages - Standardised payment rates for key worker services

Targeted Care packages (TCPs) play a critical role in enabling children and young people to transition from residential care into an alternative living arrangement that better meets their needs, and to prevent entry into residential care.

It is recognised that key workers are a core part of most TCPs. The key worker has a pivotal role in supporting implementation of the TCP through providing a case management role consistent with the child or young person’s case plan and cultural support plan.

To promote consistency, transparency and sustainability in the application of key worker costs when assessing TCP proposals, the department is introducing standardised hourly payment rates for key worker and other support worker services funded through TCPs.

The payment rates represent fully costed hourly rates for key worker services that are inclusive of all costs, including administrative costs, on-costs and non-wage items. A case worker supervision allowance is also included. The rates represent fair and reasonable prices for the delivery of high quality case management related services taking into account the complex needs of children and young people in residential care. 

Introduction of standardised payment rates for key workers services will commence for all new TCPs from 9 October 2017.

Providers with existing TCPs are encouraged to speak with their divisional representative regarding how the transition to standardised hourly rates will be applied.

For community service organisations, the following are the key TCP contacts in each departmental division:

Contact details



Contact details

North Division  Raelene Matejka
South Division  Natasha Abeysekera
East Division  Hannah Clancy
West Division Kathleen Brilliant

More information:

The Targeted Care Packages Guidelines (September 2017) and Frequently asked Questions to support community service organisations and divisions with the delivery of TCPs are available at:,-programs-and-projects/projects-and-initiatives/children,-youth-and-family-services/targeted-care-packages

The Targeted care packages implementation manual and templates to support the delivery of TCPs can be accessed at:,-guidelines-and-policies2/targeted-care-packages