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State Government of Victoria, Australia
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Client Relationship Information Service for Service Providers (CRISSP) user support

For general questions about CRISSP please email: crissp.questions@dhs.vic.gov.au

CRISSP helpdesk

For support using CRISSP, contact the IT Service Centre on 1300 799 470 or at IT.ServiceCentre@dhs.vic.gov.au. The IT Service Centre logs the request and forwards it the CRISSP/Client Relationship Information System (CRIS) helpdesk for follow up.

It is important that all system issues are logged. Multiple calls about the same problem usually provide additional information and can mean that the issue is resolved quicker.

The following information should be provided to ensure that the problem experienced in CRISSP is understood:

  • your program area and the system you are using (for example, Disability Services - CRISSP)
  • date and time that the problem occurred
  • Client ID and Case ID (particularly where there are multiple cases)
  • scope of the issue (that is, did it occur with the one client/case, many client/cases or all client/cases?)
  • a description of the what the system has/is doing
  • steps you took immediately before you encountered the problem
  • screen shot(s) of any error messages.

You may also email additional screen shots to the IT Service Centre when logging a problem.

Password problems

If you experience any problems logging onto CRISSP/CRIS or have forgotten your password, email ebiz@dhs.vic.gov.au or call 1300 799 470 for assistance.

Security token

Please send in your token to the address below, if the device is faulty or runs out of battery:

RSA Administrator
CenITex
Level 22
80 Collins street
Melbourne, Victoria 3000.

System information