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Victorian government website
State Government of Victoria, Australia
Funded Agency Channel

Contact us

If you have a question, the answer may be in Using FAC.

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Phone

If you have forgotten your eBusiness password or username (required to access My Agency, the secure section of FAC), call the eBusiness Support Service (8:30 a.m. to 5:00 p.m., Monday to Friday) on 1300 799 470 (toll free). Select support option 1 (for assistance with eBusiness), then select option 4 (for assistance with an eBusiness password or to contact eBusiness support).

For all other Funded Agency Channel or My Agency enquiries (not relating to your username, password or how to access the eBusiness portal), you can contact the Funded Agency Channel on 1300 799 470 (toll free). Select support option 1 (for assistance with eBusiness), then select option 5 (for Funded Agency Channel).