Accessing My Agency for funded organisation users
For funded organisation users, My Agency is now accessible via the Department of Human Services' (DHS) eBusiness Portal. The DHS eBusiness Portal is the department's secure gateway through which a number of applications are accessed by our service partners and is provided for use as a shared service application between DHS, Department of Health and Department of Education and Early Childhood and Development (DEECD).
You will need an eBusiness username and password to log in which is obtained by registering to access Funded Agency Channel application.
If you are a registered eBusiness user (with a username and password), there are two ways to access the eBusiness Login page, depending on what you wish to do.
If you wish to:
1. Change your password, update your profile, add a new application, access your EUS application (for Organisation Authorities), go to the eBusiness Portal (external link - opens is a new window).
2. Go straight to My Agency.
More information on how to do things in eBusiness is available at the following links:
Register for eBusiness
Forgotten your eBusiness password or username
Add My Agency to an existing eBusiness account
Change your password
Change your profile details
Already registered for My Agency in eBusiness
Multi-organisation user
If you have any questions, contact the FAC Helpdesk via email at fac@dhs.vic.gov.au
Register for eBusiness
If you are not a registered eBusiness user and need to access My Agency, then you will need to register by selecting the I want to register link via the eBusiness Login page:
eBusiness portal login [external link - opens in a new window]Link to the eBusiness portal.
- How to register for My Agency [Word, 906.0 KB - opens in a new window]Information about the eBusiness Portal registration and verification process required to obtain access to My Agency.
Forgotten your eBusiness password or username
If you have forgotten your eBusiness password or username, select the I forgot my login details link on the eBusiness Login page:
- eBusiness portal login [external link - opens in a new window]Link to the eBusiness portal.
If you experience difficulties, call eBusiness Support Service on 1300 799 470 (toll free). Select support option 1 (for assistance with eBusiness), then select option 4 (for assistance with an eBusiness password or to contact eBusiness support). For more information, refer to userguide:
- Forgotten your password or username [Word, 1.2 MB - opens in a new window]Information about the eBusiness Portal automated process for a forgotten password or username.
Add My Agency to an existing eBusiness account
If you are a registered eBusiness user, and wish to:
- add a My Agency application to your existing eBusiness account, select the My Requests tab in the eBusiness Portal
- select another eBusiness application for which you are registered, select the application from the My Applications list in the eBusiness Portal.
You must be logged into the eBusiness Portal:
- eBusiness portal login [external link - opens in a new window]Link to the eBusiness portal.
For more information, refer to userguide:
- Add a My Agency application to your existing eBusiness account [Word, 976.5 KB - opens in a new window]Information about how to add My Agency to an existing eBusiness account.
Change your password
If you are a registered eBusiness user, and you wish to change your password, select the Change Password tab after you have logged into the eBusiness Portal:
- eBusiness portal login [external link - opens in a new window]Link to the eBusiness portal.
For more information, refer to userguide:
- Change your password [Word, 319.0 KB - opens in a new window]Information about the eBusiness Portal automated process to change a password.
Change your profile details
If you are a registered eBusiness user and wish to change your profile details, such as your email or phone number, select the My Profie tab after you have logged into the eBusiness Portal:
- eBusiness portal login [external link - opens in a new window]Link to the eBusiness portal.
For more information, refer to userguide:
- Change your profile details [Word, 376.5 KB - opens in a new window]Information about the eBusiness Portal automated process to update profile details.
Already registered for My Agency in eBusiness
If you have already registered to access My Agency (Funded Agency Channel) via eBusiness, then log into My Agency from the eBusiness Login page:
- eBusiness login [external link - opens in a new window]Link to the eBusiness Login page.
You can also access My Agency through the My Agency tab in the left hand side navigation panel of the Funded Agency Channel website. This link also takes you to the eBusiness Login page.
Multi-organisation user
If you require access to more than one organisation (multi-organisation user) contact the FAC Helpdesk, via email at fac@dhs.vic.gov.au, for further information.
Related links
- My Agency [external link - opens in a new window]Link to eBusiness Login page. A username and password are required.
- eBusiness portal [external link - opens in a new window]Link to eBusiness Login page. Select I want to register.
- Select a different eBusiness application [external link - opens in a new window]Link to eBusiness Login page. Log in to: add a My Agency application to an existing eBusiness account; or select another eBusiness application for which you are registered.
- Forgotten your eBusiness password or username [external link - opens in a new window]Link to eBusiness Login page. Select I have forgotten my login details.
- Change your eBusiness password [external link - opens in a new window]Link to the eBusiness login page. Select the Change Password tab.
- Change your eBusiness profile details [external link - opens in a new window]Link to the eBusiness Login page. Select the My Profile tab.
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