Skip to main content
Victorian government website
State Government of Victoria, Australia
Funded Agency Channel

Quality of care concerns guidelines and fact sheets

A quality of care concern is any concern about a child or young person’s safety, stability or development within their out-of-home care placement.

The Guidelines for responding to quality of care concerns in out-of-home care provide a consistent statewide framework for the investigation of quality of care concerns for all out-of-home care types.

There are three companion documents to the guidelines that provide a simple and easy way to understand the quality of care investigation process.

Available publications are:

  • Guidelines for responding to quality of care concerns in out-of-home care
  • Quality of care concerns in out-of-home care:  A guide for carers
  • Guidelines for responding to quality of care concerns in out-of home care: Information for out-of-home carers (fact sheet)
  • Guidelines for responding to quality of care concerns in out-of-home care: Information for Child Protection and community service organisations (fact sheet)

All four publications underwent a technical update in July 2014 to better reflect the current environment of service delivery in the Department of Health & Human Services. Details such as division/group names and position titles were updated, together with ensuring that any reference to legislation, policy and/or procedures is current.

For more information about quality of care concerns, or to download a copy of any of the publications, visit the Guidelines for responding to quality of care concerns in out-of-home care page on the human services website at: http://www.dhs.vic.gov.au/about-the-department/documents-and-resources/policies,-guidelines-and-legislation/Guidelines-for-responding-to-quality-of-care-concerns-in-out-of-home-care [external link - opens in a new window]