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Critical client incident reporting - Human Services

Under the Critical client incident management instruction technical update 2014 (the instruction) all services delivered directly by Department of Health and Human Services are required to report critical incidents involving or impacting upon clients that occur at the service or during service delivery.

Most incidents reported under the instruction are considered allegations as they are yet to be proven. The key reason for reporting incidents is to learn from them and if possible, prevent their recurrence. Without a detailed analysis of incidents affecting clients, we may fail to uncover problems that are potential hazards to client or staff.

Incidents are to be reported to the department using the Department of Health and Human Services  Client Incident report form (for Human Services activities).

Completed Client Incident Reports may be submitted to the Department of Health and Human Services using the following web based Client Incident Submission form.

Submit Client Incident Report online [external link, opens in a new window].

Alternatively, completed Client Incident Report may be faxed to the Department of Health and Human Services on 1300 734 633.

The offence for failure to disclose child sexual abuse to the police came into effect on 27 October 2014.

For more information about the offence and how to report, visit the offence for failure to disclose child sexual abuse page on this website at:

Incident reporting requirements remain unchanged.



E-learning modules

Transmission of Client Incident Reports

Quality of Support Review

Supporting material

More information

For more information about critical client incident management, please contact your Department of Health and Human Services divisional representative.