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Incident reporting - Updated September 2017

Incident reporting (reporting and analysis of critical incidents) information for community service providers including links to policies, forms and other supporting material.

Incident reporting aims to improve the quality of services by reporting and analysing critical incidents in order to identify trends. This informs the implementation of preventative measures and strengthens response to adverse events.

There are related but separate reporting requirements for the (former) Department of Health and the (former) Department of Human Services.

The offence for failure to disclose child sexual abuse to the police came into effect on 27 October 2014. For more information about the offense and how to report, refer to the Offence for failure to disclose child sexual abuse link below.

Incident reporting requirements remain unchanged.

A new client incident management system (CIMS) - from 15 January 2018

The Department of Health and Human Services (the department) has developed a new client incident management system (CIMS) that focuses on the safety and wellbeing of clients.

The scope of the new CIMS

The new CIMS will apply to the following department delivered services and funded organisations:

  • alcohol and drug treatment services
  • mental health community support services
  • home and community care services (for people aged under 65 and for Aboriginal people aged under 50)
  • community palliative care services
  • aged care and carer's support services
  • sexual health prevention and community based care
  • child protection
  • out-of-home care services
  • disability services
  • public housing and homelessness assistance.

For National Disability Insurance Scheme (NDIS) providers: Victoria's quality and safeguards arrangements will remain during transition to full scheme roll-out in 2019. This means that NDIS providers are required to comply with the new CIMS.

More information about the implementation of the new CIMS

To find out more, and for copies of the CIMS Fact Sheet, CIMS Policy Summary, CIMS Application Program Interface (API) Specifications and other CIMS implementation information, visit the Department of Health and Human Services new client incident management system webpage [external link - opens in a new window]

Or email:

Reporting privacy breaches alongside CIMS

Funded organisations currently report privacy breaches as category one critical incident reports. When CIMS is live, a new privacy incident report form will be available to enable funded organisations to continue notifying the department about privacy breaches.กก

Further information on how to access and use the new privacy incident report form will be provided.