Public housing policy and procedure manuals
Department of Human Services - Housing policies and procedures are set out in the manuals below.
Each manual covers a relevant area of public housing, and may need to be referred to in conjunction with other Department of Human Services - Housing manuals, the appropriate Acts of legislation and/or document. This is to ensure that the intent of the policy is achieved when administering procedures. For example, the policies and procedures that apply to a client who has caused damage to his property are covered in both the Maintenance and Debt Management Policy and Procedures manuals.
Chapters
Each chapter within a Manual is divided into two sections, Policy and Procedures. The Policy section describes the guidelines and requirements that determine the extent to which the Department of Human Services - Housing delivers housing services within departmental and legislative boundaries. The method of implementing these housing services is described in the Procedures section of the chapter.
Allocations Manual
The Allocations Manual outlines the processes by which the Department of Human Services - Housing manages the applications and offers of housing
Bond Loan Scheme Manual
The Bond Loan Scheme Manual outlines the processes by which the Department of Human Services - Housing manages the Bond Loan Scheme.
Business Practice Manual
The Business Practice Manual outlines the processes by which the Department of Human Services - Housingmanages the assistance of clients.
Debt Management Manual
The Debt Management Manual outlines the processes by which the Department of Human Services - Housing manages debt.
Maintenance Manual
The Maintenance Manual outlines the processes by which the Department of Human Services - Housing manages the maintenance of Department of Human Services - Housing properties.
Relocation Manual
The Relocation Manual outlines the processes by which the Department of Human Services - Housing manages relocation of Department of Human Services - Housing clients.
Rental Rebate Manual
The Rental Rebates Manual outlines the processes by which the Department of Human Services - Housing manages the calculation of rebated rent paid by public housing tenants.
Tenancy Management Manual
The Tenancy Management Manual outlines the processes by which the Department of Human Services - Housing manages public housing tenancy related matters.
Anti-social Behaviour Pilot Working Document
The Anti-social Behaviour Pilot outlines the policy and procedures for offices piloting the new anti-social behaviour initiatives.
