How we work with funded organisations

The Department of Health & Human Services is committed to working in partnership with our funded organisations to deliver high-quality community and housing services that are in line with the government’s vision for making Victoria a stronger, more caring and innovative state.

This is achieved by working cooperatively with funded organisations to sustain, strengthen and build working relationships that enable them to provide services that accommodate and value diversity, address the particular needs of vulnerable and marginalised people, recognise regional and rural differences and contribute to demonstrable high quality outcomes in accordance with agreed standards.

Department of Human Services Standards

New standards have been developed in response to an assessment by community organisations that the department's current approach could be improved. The new standards help to meet the Government’s commitment to reduce the regulatory burden faced by funded organisations by streamlining the accreditation, monitoring and evaluation processes.

The standards replace the Industry Standards for Disability Services, the Outcome Standards for Disability Services, the Registration Standards for Community Service Organisations and the Homelessness Assistance Service Standards.

You can read more and access the standards at: 


To support working cooperatively, a number of protocols have been developed that reaffirm the ongoing commitment to shared vision and a strengthened relationship between the department and the sector. These protocols acknowledge that the best service outcomes are the product of collaboration, inclusive planning, efficient public policy and clear service funding agreements:

  • Human Services and Health Partnership Implementation Committee (HSHPIC) ‘Partnerships into Practice’ - Memorandum of Understanding (MoU) 2012-2015 between the independent health, housing and community sector and the Department of Health & Human Services
  • Partnership Protocol with Municipal Association of Victoria
  • Collaboration and Consultation Protocol.
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