Client relationship management

Client Relationship Management (CRM) is based on the following principles:

  • The CRM | monitoring process is facilitated through positive working relationships, honest and open communication, positive feedback and constructive criticism.
  • Effective CRM | monitoring and review will occur in partnership with organisations and users of the service.
  • The CRM | Monitoring Framework is designed to support organisations in the earlier identification of issues and appropriate intervention to address these.
  • CRM | Monitoring and review is a process that provides organisations and the department with an opportunity to review expectations of one another and examine performance against these expectations.
  • Effective monitoring and review includes respect for the independence and governance arrangements of organisations.

More information about effective monitoring can be found on the Service Agreement Information Kit website under the Monitoring Framework section.

Client Relationship Information System for Service Providers (CRISSP)

The Client Relationship Information System for Service Providers (CRISSP) is a modern and flexible client information and case management system. Developed by the Department of Human Services for the non-government community services sector, the system provides an extensive range of functions for recording client information, assisting case management and enabling electronic reporting of data required by the department.

CRISSP is offered to community service organisations that are funded to provide services in:

  • Placement and Support
  • Disability Services
  • Youth Justice and Youth Services
  • Early Childhood Intervention Services
  • Family Services

Visit the CRISSP Support website.

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