Quality framework for disability services
Better services mean better outcomes and a stronger community for people with a disability in Victoria. The Quality Framework provides the structure and tools for disability service providers to deliver high quality services.
The Quality Framework assists disability service providers support people with a disability to achieve their desired outcomes.
Department of Human Services Standards
The Department of Human Services Standards (the standards) come into effect on 1 July 2012. These standards have been developed to reduce the regulatory burden on service providers by integrating standards and accreditation processes across its program divisions: disability services, children youth and families, and housing and community building.
Read the April 2012 edition of the Disability service provider fact sheet. The fact sheet provides an update on the transition from the Standards for Disability Services in Victoria to the Department of Human Services Standards.
Independent monitoring digital stories
View the independent monitoring digital stories in which the independent monitoring demonstration project participants share their experiences of the independent monitoring process.
Statewide application of independent monitoring
Statewide application of independent monitoring of disability service providers has commenced. The Independent monitoring of disability service providers policy and processes that support the statewide application of independent monitoring are available.
Quality Framework resources fact sheets
Quality Framework fact sheets have been translated into nine community languages.
Informing service users about your audit
Templates to inform service users about your audits are available in Easy Read.
Implementing the Quality Framework
Find out all you need to know about the Quality Framework, the Standards, the evidence indicators and how to implement the Quality Framework.
Reporting and monitoring
Get information about reporting requirements, independent monitoring, consumer assessment and self-assessment.
Knowledge and resource sharing
Watch our digital stories and see first hand how tailoring services to an individual's needs and wants enhances people's lives. Learn how to change your processes and systems with tools and templates.
Alternative format materials for the Quality Framework
Get information and resources about the Quality Framework in alternative formats. Disability service providers can use these documents to inform service users about key aspects of the Quality Framework.
