Service quality & improvement
The department continually works to strengthen the support foundations and improve service quality across service providers in the government and non-government sectors. We work to ensure that supports best meet people's needs, both at the individual level and at the system level.
In this, we partner with other stakeholders and employ a range of frameworks, processes and systems to define and guide practice, service expectations, outputs and outcomes for people who use our services. We collect a broad range of data to monitor service delivery and sector sustainability, and to help plan for services into the future.
- National quality framework for disability services in Australia
The latest news on the revised National Standards for Disability Services and resources to support the implementation of the National Quality Framework for Disability Services in Australia. These standards aim to guide practices in service provision to ensure quality in the delivery of all disability services provided under the National Disability Agreement.
- Disability services multicultural resources directories
The Multicultural Resources Directories provide important contact details of multicultural organisations, services and societies that represent the ten largest language groups in each of the eight DHS regions.
