Feedback & complaints

Anyone wishing to provide feedback or to make a complaint is encouraged to contact their local office or their individual case worker.

If your complaint cannot be resolved at your local office, you can make a complaint by calling the general complaints line.

Refer to Related resources for more information about making a complaint to the department.

Brochures can be made available in a range of community languages and alternative formats upon request.

Contact information

General Complaints Line: 1300 884 706


Interpreting Service contact details
Telephone (03) 9280 1955 (24hrs seven days per week)

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