Feedback & complaints
Anyone wishing to provide feedback or to make a complaint is encouraged to contact their local office or their individual case worker.
If your complaint cannot be resolved at your local office, you can make a complaint by calling the general complaints line.
Refer to Related resources for more information about making a complaint to the department.
Brochures can be made available in a range of community languages and alternative formats upon request.
General Complaints Line: 1300 884 706
Interpreting Service contact details
Telephone (03) 9280 1955 (24hrs seven days per week)