Tenant rights & responsibilities
As a tenant of a Department of Human Services property, you are expected to observe the rights and responsibilities outlined in your tenancy agreement. Most of these rights and responsibilities are legal requirements in the Residential Tenancies Act 1997.
The tenancy agreement is a legal contract between you and the Director of Housing, and sets out your rights and responsibilities as the tenant and those of the Director of Housing as the landlord.
Your tenancy agreement can be found in your information kit, which you would have received before moving into your home. This kit includes information on fire safety, being a good neighbour and what to do if you are going to be temporarily absent from your home.
The Department is committed to providing you with excellent customer service. Our Public Housing Consumer Services Charter tells you about the standards of service you can expect to receive from us.
If you require any further information about your rights and responsibilities as a tenant, please contact your local housing office.
- Fire safety in public housing
Fire safety advice for public housing tenants.
- Neighbours
If you do not respect the rights of your neighbours you maybe evicted from your home.
- Paying for water use in public housing
All tenants must contribute to the cost of the water they use. This pages details how you are charged for water usage.
- Public housing - temporary absence
If you are going to be away from your home for more than six weeks, you will need to contact your local housing office to let them know.
