Public housing maintenance, repairs & improvements

Repairs and maintenance

The Office of Housing is required to keep your home in good condition. Any tenant requiring maintenance to be completed should contact the Housing Call Centre to report their maintenance request. The time taken to complete repairs will be dependant on how urgent the maintenance issue is.

Maintenance responsibilities of tenant

As a tenant you also have a responsibility to look after your home and complete the smaller routine repairs, such as replacing light bulbs. While the Office of Housing will pay the cost of repairs to your home that are caused by accident or due to fair wear and tear, tenants are responsible for the cost of neglect or intentional damage by members of the household and visitors.

As part of your overall home maintenance it is important that you look after your smoke alarms by keeping them clean and testing them weekly.

Modifications

You will also need to contact your local housing office to ask permission before you make any modifications to your home, such as adding a satellite dish.

Request maintenance - Housing Call Centre
Contact details for public housing tenants needing repairs and maintenance to their homes. Outlines: the responsibilities of the tenants toward the contractors doing the repairs and details of how maintenance is paid for.
Internal / External Works Permit Application Form
If you would like to make some minor home improvements of your own, you will need to complete this application and submit it to your local housing office for approval.
Repair times for public housing
An outline of waiting times for different types of repairs for public housing tenants. Includes a list of repair types that are classified as 'urgent'.
Public housing maintenance complaints
If a public housing tenant is unhappy with the way their maintenance request has been dealt with by the Housing Call Centre, or by a contractor, then the this page outlines how the tenant can make a complaint, or provide feedback.
Digital Ready TV - what public housing tennents should know
Digital Ready Television is an Australian Government initiative that requires all free-to-air television broadcasters in Australia to switch from analog transmission to digital-only transmission by 2013. This information is about how you can prepare for the change.