Telstra pensioner concession

The Telstra Bill Assistance Program is aimed at assisting people who are experiencing financial difficulty and are having a problem paying their Telstra bill.

If you are experiencing a financial crisis and are unable to pay your Telstra bill, you may access a community agency for advice and help. After assessment you may receive Telstra Bill Assistance Certificates to help pay your account.


You must hold at least one of the following concession cards:

  • Pensioner Concession Card
  • DVA Gold Card
  • DVA White Card

How to apply

Telstra does not issue the certificates.

Participating community agencies include:
The Salvation Army,
The Smith Family,
St Vincent de Paul Society and others.

More information

For information visit Telstra.

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