Video relay interpreting service
Welcome to the Video Relay Interpreting Service
Duration 0:36
Transcript
The following document contains the subtitles for 'Welcome to a new VRI service'
What is the Video Relay Interpreting (VRI) service?
The new Video Relay Interpreting (VRI) service provides sign (Auslan) and spoken language interpreting over the internet.
The Australian Sign Language, or Auslan, is the natural language of the Australian Deaf community. Auslan has evolved over time to meet communication needs. It uses hand shapes, movements, facial expressions and orientation.
Deaf people who use Auslan can be at risk of misinformation or lack of information to make informed decisions when a professional interpreter is not available.
VRI service makes it possible for deaf people to communicate in Auslan with hearing people in the same room in various situations such as a health professional, legal service or job interview via a remote Auslan interpreter.
Key VRI service providers
ONCALL
ONCALL Interpreters and Translators Agency Pty Ltd provides professional language services, using highly qualified senior interpreters and translators in all languages and disciplines. It operates a fully integrated telephone and online booking system 24 hours, seven days a week.
VicDeaf
VicDeaf is a non-profit organisation and is the primary source of reference, referral, advice and support for deaf adults in Victoria. See the VicDeaf website for further information.
Sign Language Communications Victoria
Sign Language Communications Victoria (SLC VIC), formerly known as Vicdeaf Interpreting, is operated by the Victorian Deaf Society. See the Vicdeaf website for further information.
Testimonials about the VRI service
The response from VRI users has been positive.
"It was just like a real person was there. I could sit back and be comfortable."
"Before VRI, if I wanted an interpreter I would be told it could take some time. If I needed someone straight away, I would use an unqualified person, frustrating. VRI is really fantastic. Very professional and confidential."
- Booking a Video Relay Interpreting Service
It is the responsibility of the service provider who has a meeting with a deaf person, or a person who requires a spoken language interpreter, to organise the Video Relay Interpreting (VRI) service booking.
- Video Relay Interpreting Room Locations
Contact details and locations of all current Video Relay Interpreting (VRI) trial sites.
- How Video Relay Interpreting Service works
A description of how the Video Relay Interpreting (VRI) service works, with embedded video explanation.
- About the Video Relay Interpreting Service
The Video Relay Interpreting (VRI) service provides sign (Auslan) and spoken language interpreting over the internet for deaf people who use Auslan
- Auslan Video Relay Interpreting Service Links
Links to information about the Video Relay Interpreting (VRI) Service on external sites.
- Video Relay Interpreting Service - Transcript
Video Relay Interpreting (VRI) service provides Auslan and spoken language interpreting over the Internet.
- Video Relay Interpreting Service frequently asked questions
Answers to commonly asked questions about the Video Relay Interpreting (VRI) service
Contact information
Disability Services Division
Tel: (03) 9096 1366
National Relay Service 13 36 77
Email: auslanvri@dhs.vic.gov.au
