Managing stress during emergencies

As the impact of an emergency becomes clear, people will have a range of needs that may be addressed by local services. The impact of an emergency can be stressful and exhausting, and people are encouraged to look after themselves in this period. People who readily use formal and informal support from family, friends or other support organisations are generally found to recover better from stressful situations. Access to information and support will aid recovery for most people. Sharing fact sheets on this website with family and friends may help you, and help them to better support you.

People affected by an incident are encouraged to make use of GPs, clergy, 24 hour telephone help lines, or specialist counselling and support services available. Talking it over with others often helps recovery from exposure to traumatic events - prevention is better than cure.

Counselling and health advice

Telephone counselling services:

  • Lifeline - phone 131 114
    24-hour telephone service that offers confidential support and advice to deal with stress and personal challenges.
  • Beyondblue information line - phone 1300 224 636
    An information line that offers expert information on depression, how to recognise it, how to get help, how to help someone else and how to stay well.
  • Kids Helpline - phone 1800 55 1800
    Confidential telephone and online counselling service specifically for young people aged between 5 and 25.
  • Mensline - phone 1300 789 978
    Telephone support, information and referral service, helping men to deal with relationship problems in a practical and effective way.  
  • Parentline - phone 13 22 89
    Telephone counselling service for parents and carers of children aged from birth to eighteen years.

Fact sheets

The following fact sheets on the Better Health Channel may be helpful:

General health advice

Talk to your local community health service or doctor. You can find your nearest doctor or Community Health Service on the Better Health Channel.

NURSE-ON-CALL (1300 60 60 24) is a phone service that allows you to discuss any health related issue with a registered nurse, 24 hours a day, 7 days a week for the cost of a local call from anywhere in Victoria.


Contact Information

Tel: 131 114

Beyondblue information line
Tel: 1300 224 636

Tel: 1300 789 978

Tel: 13 22 89

Kids Helpline
Tel: 1800 55 1800

Tel: 1300 60 60 24

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