Bushfire Communities Support Program
The Bushfire Communities Support Program provides flexible assistance to people affected by the 2009 Victorian bushfires. The program offers a range of services that people can access when they need a hand in managing their personal recovery.
Services that are included under the Bushfire Communities Support Program include the Helpline, Bushfire Community Support Workers and Drop-in Centres. Additional funding has also been provided to complement existing services in fire-affected communties. Contact the Helpline for more information about support and services in your local area.
The Bushfire Community Support Helpline
Contact the Helpline on 1800 050 400 weekdays during business hours.
The Helpline is available Australia-wide to all people who were affected by the 2009 Victorian Bushfires. Helpline staff can provide information, advice, support and referral with issues including:
- Accommodation queries
- Financal concerns
- Personal assistance requirements
- Employment issues
- Education queries
- Accessing counselling
- Health support
- Referral to legal support
Friends and family members seeking assistance on behalf of a person who was affected by the bushfires can also contact the Helpline.
Bushfire Community Support Workers
Bushfire Community Support Workers provide locally based personal support in some communities which were affected by the bushfires. Workers provide information on available services and link people into local services, events and communty activities.
You can contact Bushfire Community Support Workers through your local provider as listed below, or through the Helpline on 1800 050 400. Those who live in an area not listed below are encouraged to contact the Helpline for support
Alpine Shire
Tel: (03) 5723 2000
Web: Ovens and King Community Health Service
Bendigo and Redesdale
Tel: (03) 5443 9577
Web: Centacare
Eastern Murrindindi Shire
(includes Marysville and Triangle)
Tel: (03) 5770 2200
Web: Berry Street
Flowerdale Area and Mitchell Shire
Tel: (03) 1300 773 352
Web: Mitchell Community Health
Kinglake and Yea
Tel: (03) 5735 4600
Web: Family Care
Latrobe City
Tel: 1300 367 700
Web: Latrobe City Council
Nillumbik Shire
Tel: (03) 9430 9100
Web: Nillumbik Community Health
Whittlesea and Kinglake Ranges
Tel: (03) 8401 0100
Web: Kildonan
Yarra Ranges
Tel: (03) 9735 4188
Web: Anglicare
Salvation Army outreach
The Salvation Army are providing outreach support to bushfire-affected people. Contact the Salvation Army on details below:
Mitchell and Murrindindi Shires
Tel: (03) 5799 2583
Web: Salvation Army Pathways
Whittlesea, Kinglake Ranges and Nillimbuk Shires
Tel: (03) 9716 2065
Web: Salvation Army Crossroads
Drop-in centres
Drop-in centres are located in Marysville, Kinglake and Hurstbridge and are continuing the work of the Community Service Hubs. Visit the Drop-in centres for local information and public facilities such as internet and photocopying.
Hurstbridge Projects Office
36 Graysharps Road, Hurstbridge
Open 10am-4pm weekdays
Phone: 9433 3721
Kinglake Ranges Rebuilding Advisory Centre and Community Facility (RACCF)
2970 Heidelberg-Kinglake Road, Kinglake
Open 9am-5pm weekdays
Phone: 5730 6101
Marysville Rebuilding Advisory Centre and Community Facility (RACCF)
Lot 5, Murchison Street, Marysville
Open 9am-5pm weekdays
Phone: 5908 1701
- Flowerdale community services guide (PDF 222.5 KB)
- Kinglake community services guide (PDF 221.4 KB)
- Whittlesea community services guide (PDF 220.6 KB)
- Marysville community services guide (PDF 221.0 KB)
Contact information
Bushfire Community Support Helpline
Tel: 1800 050 400
