Homelessness and family violence - getting help

In this page:

To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence, call:

Telephone 1800 825 955 - 24 hour, statewide, toll free number.

This number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.

You can also contact one of the services below or you may wish to apply for housing.

The Consumer Charter for Community-managed Housing and Homelessness Services is for people seeking or receiving assistance from any Victorian community-managed homelessness assistance or social housing service. It is designed to help individuals and organisations understand their rights and responsibilities.

Where the term 'Aboriginal' is used it refers to both Aboriginal and Torres Strait Islander people.

After-hours services

Name Address Phone Hours of operation
Statewide After Hours Service Phone access only (03) 9536 7777
or toll free from landline
1800 825 955

Operates from
5pm-9am Mon-Fri and all day and night on weekends and public holidays

safe steps Family Violence Response Centre - women & children experiencing family violence only Phone access only (03) 9322 3555
or toll free
1800 015 188
(not free from mobile)
24 hours


Specialist Services

Name Address Phone Hours of operation
Women's Housing Ltd - women and children Suite 1, Level 1, 21 Cremorne Street, Cremorne (03) 9412 6868 Mon-Fri
9pm-5pm
Melbourne Youth Support Services - young people 19 King Street, Melbourne (03) 9614 3688 Mon-Fri
9am-8pm
Weekends & Public Holidays
10am-6pm


Homelessness Support                             

Town/ suburb Name Address Phone Hours of operation
Bacchus Marsh CAFS Moorabool 52 Grant Street, Bacchus Marsh (03) 5367 9900 Mon-Fri 9am-5pm
Bairnsdale Community Housing Ltd 4 Riviera Plaza, Bairnsdale (03) 5152 8933 Mon-Fri 9am-5pm
Bairnsdale Gippsland & East Gippsland Aboriginal Co-op, Bairnsdale - Nungurra Youth Accommodation Service - young people 67 Dalnahoy Street, Bairnsdale (03) 5152 2188 Mon-Fri 9am-5pm
Ballarat Uniting Care 105 Dana Street, Ballarat (03) 5332 1286 Mon-Fri 9am-5pm
Belmont SalvoConnect 2A Settlement Rd, Belmont (03) 5244 9500 Mon-Fri 9am-5pm
Bendigo Bendigo & District Aboriginal Co-operative - Aboriginal people 13-15 Forest Street, Bendigo (03) 5442 4947 Mon-Fri 9am-5pm
Bendigo Centre for Non Violence, Family Violence - women & children experiencing family violence only 18 Forest Street, Bendigo (03) 5430 3000 Mon-Fri 9am-5pm
Bendigo Haven 10-16 Forest Street, Bendigo (03) 5444 9000 Mon-Fri 9am-5pm
Bendigo St Lukes Anglicare Youth - young people 10 Mundy Street, Bendigo (03) 5434 3922 Mon-Fri 9am-5pm
Bendigo St Lukes - people experiencing mental health issues 9 High Street, Eaglehawk (03) 5430 1200 Mon-Fri 9am-5pm
Box Hill Community Housing (Vic) Ltd 26-28 Prospect Street, Box Hill (03) 9856 0050 Mon-Fri 9am-5pm
Broadford Mitchell Community Health Service - women & children experiencing family violence only 72 Ferguson Street, Broadford (03) 5784 5555 or 1300 773 352 Mon-Fri 9am-5pm
Castlemaine Castlemaine & District Accommodation Resource Group 12 Lyttleton Street, Castlemaine (03) 5472 4299 Mon-Fri 9am-5pm
Cheltenham Launch Housing 11 Chesterville Road, Cheltenham (03) 9556 5777 Mon-Fri 9am-5pm
Colac SalvoConnect 100 Broomfield Street, Colac (03) 5231 4200 Mon-Fri 10am-2pm
Collingwood Launch Housing 68 Oxford Street, Collingwood (03) 9288 9611 or 1800 048 325 Mon-Fri 9am-5pm
Dandenong WAYSS Ltd 294 - 300 Thomas Street, Dandenong (03) 9791 6111 Mon-Fri 9am-5pm
Daylesford CAFS Daylesford 17 Hospital Street, Daylesford (03) 5348 8200 Mon-Fri 9am-5pm
Echuca Njernda Aboriginal Corporation - Aboriginal people 86 Hare Street, Echuca (03) 5480 4217 Mon-Fri 9am-5pm
Echuca St Lukes Anglicare  51-55 Heygarth Street, Echuca (03) 5482 0900 Mon-Fri 9am-5pm
Footscray Yarra Community Housing 112-122 Victoria Street, Footscray (03) 9689 2777 Mon-Fri 9am-5pm
Frankston SalvoCare Eastern 37 Ross Smith Avenue, Frankston (03) 9784 5000 Mon-Fri 9am-5pm
Geelong Barwon Child, Youth and Family - Young people

The Old Post Office,
83 Ryrie St, Geelong

(03) 5245 7500 Mon-Fri 9am-5pm
Glenroy VincentCare Victoria, Northern Community Hub 175 Glenroy Road, Glenroy (03) 9304 0100 Mon-Fri 9am-5pm
Hamilton SalvoConnect 246 Gray Street, Hamilton (03) 5572 5822 Mon-Fri 9am-4.30pm
Horsham Wimmera Uniting Care 185 Baillie Street, Horsham (03) 5362 4000 Mon-Fri 9am-5pm
Kerang Northern District Community Health 24 Fitzroy Street, Kerang (03) 5451 0200 Mon-Fri 9am-5pm
Kew SalvoCare East 317 Hight Street, Kew (03) 9853 5680 Mon-Fri 9am-5pm
Kyabram Haven 21 Lake Road, Kyabram (03) 5852 0000 Mon-Fri 9am-5pm
Kyneton Cobaw Community Health Centre 47 High Street, Kyneton (03) 5421 1666 Mon-Fri 9am-5pm
Lakes Entrance Gippsland Lakes Community Health Service 18 Jemmeson Street, Lakes Entrance (03) 5155 8300 Mon-Fri 9am-5pm
Leongatha SalvoCare Eastern Gippsland 2 Long Street, Leongatha (03) 5662 6400 Mon-Fri 9am-5pm
Lilydale Anchor Inc 112 Main Street, Lilydale (03) 9760 6400 Mon-Fri 9am-5pm
Mallacoota Mallacoota District Health Support Service Corner Genoa Road and Mattsson Streets, Mallacoota (03) 5158 0243 Mon-Fri 9am-5pm
Maryborough Maryborough District Health Service 75 Clarendon Street, Maryborough (03) 5461 0400 Mon-Fri 9am-5pm
Melton Salvation Army Social Housing and Support Service Network Melton outpost Civic Centre, 232 High Street, Melton (03) 9747 7200 Tues, Thurs 9am-5pm
Mildura Haven 143 Lime Street, Mildura (03) 5018 4200 Mon-Fri 9am-5pm
Mildura Mallee Accommodation & Support Program - Young people 140 Langtree Ave, Mildura (03) 5021 6500 Mon-Fri 9am-5pm
Mildura Mallee Sexual Assault Unit & Domestic Violence Service - women & children experiencing family violence 144-146 Lime Street, Mildura (03) 5021 2130 Mon-Fri 9am-5.30pm
Mildura Mallee District Aboriginal Services - Aboriginal people 120 Madden Avenue, Mildura (03) 5018 4100 Mon-Thur 9am-5pm; Fri 9am-4pm
Morwell Community Housing Ltd Morwell 12-14 Church Street, Morwell (03) 5120 4800 Mon-Fri 9am-5pm
Morwell Kurnai Youth Homelessness Service - Indigenous young people 25 Rintoull Street, Morwell (03) 5135 6055 Mon-Fri 9am-5pm
Orbost Orbost Regional Health 107 Boundary Road, Orbost (03) 5154 6666 Mon-Fri 9am-5pm
Portland Brophy Family & Youth Services and SalvoConnect 5 Gawler Street, Portland (03) 5523 2411 Mon-Fri 9am-5pm
Preston Haven 52-56 Mary Street, Preston (03) 9479 0700 Mon-Fri 9am-5pm
Ringwood Wesley Mission Vic 291A Maroondah Highway, Ringwood (03) 8870 4020 Mon-Fri 9am-5pm
Robinvale Haven 52 Herbert Street, Robinvale (03) 5026 4901 or 1300 716 776 Mon-Thurs 10am-4pm
Robinvale Murray Valley Aboriginal Services - Aboriginal people 87 Latje Road, Robinvale (03) 5026 1848 Mon-Thurs 9am-5pm, Fri 9am-4pm
Rosebud SalvoCare Eastern 17-19 Nineth Avenue, Rosebud (03) 5986 7122 Mon,Tues,Thurs,Fri 9am-5pm
Sale Community Housing Ltd & Uniting Care Gippsland 126 Raymond Street, Sale (03) 5143 7777 Mon-Fri 9am-5pm
Seymour Rural Housing Network Ltd 12A Tallarook Street, Seymour (03) 5735 2000 Mon-Fri 9am-5pm
Shepparton Marian Community - women and children experiencing family violence Shepparton (03) 5821 9458 or 1800 015 188 (after hours) Mon-Fri 9am-5pm
Shepparton Rural Housing Network Ltd 43b Wyndham Street, Shepparton (03) 5833 1000 Mon-Fri 9am-5pm
St Kilda Launch Housing St Kilda 122 Chapel Street, St Kilda (03) 9537 7711 Mon-Fri 9am-5pm
St Kilda Salvation Army Crisis Centre 29 Grey Street, St Kilda 1800 627 727 or (03) 9536 7777 9am to 11pm, 7 days a week (phone contact 11pm to 9am)
Stawell Wimmera Uniting Care 8-22 Patrick Street, Stawell (03) 5358 7400 Mon-Fri 9am-5pm
Sunshine Salvation Army Social Housing and Support Service Network 6/147 Harvester Road, Sunshine (03) 9312 5424 Mon-Fri 9am-5pm
Swan Hill Mallee Sexual Assault Unit & Domestic Violence Service - women & children experiencing family violence 14-18 McCallum Street, Swan Hill (03) 5033 1899 Mon-Fri 9am-5pm
Swan Hill Mallee District Aboriginal Services - Aboriginal people 70 Nyah Road, Swan Hill (03) 5032 5277 Mon-Thur 9am-5pm; Fri 9am-4pm
Swan Hill Mallee Family Care 229 Beveridge Street, Swan Hill (03) 5032 4479 Mon-Fri 9am-5pm
Wangaratta Centre Against Violence Women & children experienceing family violence Wangaratta (03) 5722 2203 or 1800 806 292 Mon-Fri 9am-5pm (services Benalla)
Wangaratta Rural Housing Network Ltd 40-42 Rowan Street, Wangaratta (03) 5722 8000 Mon-Fri 9am-5pm
Wantirna South Uniting Care Harrison 1012 Little Burwood Highway, Wantirna South (03) 9871 8700 Mon-Fri 9am-5pm
Warragul SalvoCare Eastern Gippsland & Quantum Support Services 36 Williams Street, Warragul (03) 5622 7000 Mon-Fri 9am-5pm
Warrnambool Brophy Family & Youth Services - young people 210 Timor Street, Warrnambool (03) 5561 8888 Mon-Fri 9am-5pm
Warrnambool SalvoConnect 66 Kepler Street, Warrnambool (03) 5561 6844 Mon-Fri 9am-5pm
Werribee Yarra Community Housing Werribee Level 1, 1-13 Watton Street, Werribee (03) 9742 6452 Mon-Fri 9am-5pm
Windsor Ngwala - Aboriginal people 93 Wellington Street, Windsor (03) 9510 3233 Mon-Fri 9am-5pm
Wodonga Centre Against Violence Women & children experiencing family violence Wodonga (03) 5722 2203 or 1800 806 292 Mon-Thurs 9am-5pm
Wodonga Junction Support Service – Young people 155 Melbourne Rd, Wodonga (02) 6043 7400 Mon-Fri 9am-5pm
Wodonga Rural Housing Network Ltd 82 High StreetWodonga (02) 6055 9000 Mon-Fri 9am-5pm
Yarram Yarram & District Health Service Wellington Baker's Community Centre, 121 Commercial Road, Yarram (03) 5182 0270 Mon-Fri 9am-5pm

Contact Information

Getting Help
1800 825 955

Request more information about this topic.
[close]

For more information:

Contact us.

Service Directory

Help
Search the site