Child and family services information, referral and support teams

Knowing how and where to access the service system, or making an appropriate referral can be challenging. To make it easier to access family services, a clearly identifiable point of entry has been established.

There are 24 Child and Family Information, Referral and Support Teams (Child FIRSTs) across the state. Each Child FIRST provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.

Child FIRST ensures that vulnerable children, young people and their families are linked effectively into relevant services and may be the best way of connecting children, young people and their families to the services they need.

Factors which affect a child's safety, stability or development are:

  • significant parenting problems that may be affecting the child's development
  • serious family conflict, including family breakdown
  • families under pressure due to a family member's physical or mental illness, substance abuse, disability or bereavement
  • young, isolated and/or unsupported families
  • significant social or economic disadvantage that may adversely impact on a child's care or development.

Use the table below to find your local Child FIRST referral number according to which local government area the child/young person and family you are concerned about are in. If you are not sure which local government area the family you are concerned about lives in, visit the Department of Planning and  Community Development's Find your local council page.

In some areas referrals about Aboriginal children and families can be made directly to an Aboriginal organisation, as indicated with a star (*) in the table.

Local Government Area Child FIRST referral number
Alpine 1800 705 211
Ararat 1300 783 341
Ballarat 1300 783 341
Banyule (03) 9450 0955 
Bass Coast (03) 5662 5150
Baw Baw 1800 339 100
Bayside 1300 367 441
Benalla 1800 705 211
Boroondara 1300 762 125
Brimbank 1300 138 180
Buloke 1300 665 218
Campaspe 1800 260 338
Cardinia (03) 9705 3939
*Cardinia - Aboriginal children and families (03) 9794 5973
Casey (03) 9705 3939
*Casey - Aboriginal children and families (03) 9794 5973
Central Goldfields 1800 260 338
Colac-Otway (03) 5232 5500
Corangamite (03) 5232 5500
Darebin (03) 9450 0955 
East Gippsland (03) 5152 0052
Frankston 1300 721 383
Gannawarra 1300 665 218
Glen Eira 1300 367 441
Glenelg 1300 543 779
Golden Plains 1300 783 341
Greater Bendigo 1800 260 338
Greater Dandenong (03) 9705 3939
*Greater Dandenong - Aboriginal children and families (03) 9794 5973
Greater Geelong 1300 551 948
Greater Shepparton 1300 854 944
Hepburn 1300 783 341
Hindmarsh 1800 195 114
Hobson's Bay 1300 775 160
Horsham 1800 195 114
Hume 1300 786 433
Indigo 1800 705 211
Kingston 1300 367 441
Knox 1300 369 146
La Trobe 1800 339 100
Loddon 1800 260 338
Macedon Ranges 1800 260 338
Manningham 1300 762 125
Mansfield 1800 705 211
Maribyrnong 1300 775 160
Maroondah 1300 369 146
Melbourne 1300 775 160
Melton 1300 138 180
Mildura 1300 625 533
Mitchell 1800 663 107
Moira 1300 854 944
Monash 1300 762 125
Moonee Valley 1300 775 160
Moorabool 1300 783 341
Moreland 1300 786 433
Mornington Peninsula 1300 721 383
Mount Alexander 1800 260 338
Moyne 1300 543 779
Murrundindi 1800 663 107
Nillumbik (03) 9450 0955 
Northern Grampians 1800 195 114
Port Phillip 1300 367 441
Pyrenees 1300 783 341
Queenscliff 1300 551 948
South Gippsland (03) 5662 5150
Southern Grampians 1300 543 779
Stonnington 1300 367 441
Strathbogie 1300 854 944
Surf Coast 1300 551 948
Swan Hill 1300 665 218
Towong 1800 705 211
Wangaratta 1800 705 211
Warrnambool 1300 543 779
Wellington (03) 5144 7777
West Wimmera 1800 195 114
Whitehorse 1300 762 125
Whittlesea (03) 9450 0955 
Wodonga 1800 705 211
Wyndham 1300 775 160
Yarra (03) 9450 0955 
Yarra Ranges 1300 369 146
Yarriambiak 1800 195 114

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