Strategic business planning

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Adapting to a new operating environment

Not for profit community organisations are being required to operate in an increasingly complex and changing environment, as they grapple with challenges, such as population growth, housing affordability, an ageing population, and rapid advances in technology. Not for profit's are facing:

Many not for profit's are taking the opportunity to review and change, to remain relevant and responsive and become more effective and efficient to ensure their sustainability. They are also taking the opportunity to further develop their capacity, by consolidating their skills in areas such as strategic and business planning, evaluation, contract management and reporting, workforce training and development and industrial relations.


Case studies- Emerging futures

The case studies below explain how some not for profit's have responded to the challenges emerging across the community sector, to ensure longer term sustainability of their organisation, These case studies were developed in 2012 to:


Video Case studies- Business planning

The Business Planning for Not for Profit Organisations Program featured business planning seminars and individual business mentoring sessions to support not for profit community organisations improve business practices. The program ran between November 2011 and June 2013.

Written and video case studies were produced to provide examples of organisations implementing improved business planning practices. The six stories illustrate how improved business practices such as sound governance, strategic planning and income generation support the longer term sustainability of Victorian not for profit organisations.


Sharing services

Shared services involves two or more organisations working together to manage or deliver non-client or back of house services ie. human resources, payroll, information communication technology, marketing, procurement and legal advice.

Resources below can assist a not for profit and/or a business, considering embarking on relationship, and/or a shared services arrangement. These guides and tools assist you to evaluate back of house business functions and test the feasibility of shared service models.

Case studies- Sharing services


Unit based costing- Adapting to consumer directed care funding

The introduction of consumer directed care will require community aged care providers to modify the way in which they deliver services. This will include a greater level of accounting requirements through the collating of information for monthly statements detailing the cost of care and funding received by clients.

A project undertaken by Australian Multicultural Community Services and Leadership Victoria called 'Building Community Sector Capacity to Adapt to a New Funding Environment' provided an opportunity to explore:

  • Developing a partnership between the two organisations and utilising the skills of a suitably qualified volunteer
  • undertaking assessment of organisational systems and processes necessary in a consumer directed care environment
  • undertaking a trial based on the assessment results and developing a tool to assist other not for profit organisations to adapt to a consumer directed care environment. The presentation below provides an overview of the project:
  • Adapting to Consumer Directed Care funding September 2013 (ppt 397.0 KB)

Further information on the consumer directed care tool and training program developed through this project can be obtained by contacting

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