Homes and buildings advice

Support and advice is available to people whose homes have been damaged by the floods.

Flood Repair Advisory Service

The Flood Repair Advisory Service is providing free advice and support to flood affected households as they rebuild and repair their properties.

For free repair advice, contact the Flood Repair Advisory Service on 1300 165 413.

This service is available till 30 June 2012.

CSIRO advice: repairing and cleaning flood-damaged buildings

The CSIRO website contains useful advice on repairing and cleaning flood-damaged buildings. The CSIRO also has an Online Flood Damage Advisor service. This is a web-based tool that provides information on a number of common building fabric and material problems that occur after a flood.

Removing mould from your home

Mould is an issue for people whose homes have been impacted by floods. See the fact sheet, Removing mould at home, for the steps you can take to remove mould safely and prevent mould regrowth.

Finance and Insurance

For assistance with disputes about insurance or financial issues contact the Financial Ombudsman Service on 1800 337 444, visit www.fos.org.au or email: fosdisaster@fos.org.au.

If you’re uncertain about your insured cover, ask your insurers to explain the policy clearly. Insuring your home, possessions or business against future flooding is important.