5.14 Cultural diversity guide
The delivery of culturally responsive, equitable services is a core quality expectation of Department of Human Services programs and funded organisations, underpinned by key government legislation, program standards and guidelines. The Department of Human Services Cultural diversity guide has been developed to assist service providers by identifying a range of available strategies to improve cultural responsiveness, recognising that there are many different pathways to equitable, high quality service provision.
The guide includes examples of good practice that already occur across the human services sector.
Topics covered in the Cultural diversity guide include:
- Understanding clients and their needs
- Partnerships with multicultural and ethno-specific organisations
- A culturally diverse workforce
- Using language services to best effect
- Encouraging participation in decision making
- Promoting the benefits of a multicultural Victoria
http://www.dhs.vic.gov.au/multicultural/html/cultdivguide.htm