4.3 How services will be delivered by the organisation
Schedule 3 of the service agreement provides details of the services to be delivered by the organisation. More information about the activities shown in schedule 3 and associated service standards, guidelines and policies is provided in:
- policy and funding plans
- service standards and guidelines
- applicable departmental policies provided to the organisation
- this kit which contains some of the departmental policies
The Funded Agency Channel (https://fac.dhs.vic.gov.au/home.aspx) and DHS internet (http://www.dhs.vic.gov.au/home) also provide links to this information.
Clause 4 of the standard terms and conditions sets out how services are to be delivered. The organisation is required to:
- use due care, skill and judgment
- act in accordance with applicable professional ethics, principles and standards
- perform its obligations on time
- comply with service standards, guidelines and performance targets
- comply with all applicable departmental policies
- comply with all applicable laws including laws relating to fire protection, health, and general safety
- tell the department of any matter that may give rise to a conflict of interest and quickly deal with the matter to resolve the conflict of interest
- tell the department in writing when the organisation stops delivering the services being funded.