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Service Agreement Information Kit for Funded Organisations

4.18 Vulnerable people in emergencies

Department of Health and Human Services

Who does this policy apply to?

The policy applies to organisations funded by the Department of Health and Human Services and any other organisations that provide personal care, support and/or case management services either in home or community settings, to clients living in the community, and to the municipal councils themselves, within the 64 municipal council areas wholly or partly covered by the Country Fire Authority.

Policy purpose

The purpose of the policy is to improve the safety of vulnerable people in emergencies.

Legislation and /or regulation

Nil

Organisation requirements

Organisations’ obligations under the policy are to:

  • Participate with councils in identifying and listing sites where vulnerable people are likely to be situated
  • Appoint an agency coordinator for the Vulnerable Persons Register
  • Screen community-based clients using vulnerable persons criteria for personal emergency planning or consideration for inclusion on a vulnerable persons register
  • Provide/arrange personal emergency planning for suitable vulnerable clients
  • Register and maintain client information on municipal Vulnerable Persons Register(s)

The Department of Health and Human Services is responsible for the 'Vulnerable people in emergencies policy - May 2015' (the policy). The policy responds to Recommendation 3 of the Victorian Bushfires Royal Commission Final Report, and related recommendations, and is developed to improve the safety of vulnerable people in emergencies, through supporting emergency planning with and for vulnerable people.

The policy uses the existing relationships with funded organisations in supporting clients to improve their safety and resilience through promoting personal emergency planning. Policy requirements apply to organisations funded by the Department of Health and Human Services (not Department of Education and Training) to provide personal care, support and/or case management services either in home or community settings, to clients living in the community within the 64 municipal council areas wholly or partly covered by the Country Fire Authority districts. This includes health or community care services such as home and community care, personal care or disability day programs.

The following policy and guidelines provide more detailed information:

For further information

Department of Health and Human Services

For further information, contact the relevant vulnerable people in emergencies contact:

vpe.central@dhhs.vic.gov.au
vpe.south@dhhs.vic.gov.au
vpe.north@dhhs.vic.gov.au
vpe.east@dhhs.vic.gov.au
vpe.west@dhhs.vic.gov.au