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Service Agreement Information Kit for Funded Organisations

4.13 Language services

Department of Health and Human Services

The Department of Health and Human Services manages separate arrangements for the provision of language services. The department's credit line system provides access to interpreting and translation services (including Auslan) for eligible funded organisations.

The provider for the department is the Victorian Interpreting and Translating Service (VITS). Further information, including the Language Services access identification number (PIN), is available from the secure My Agency site on the Funded Agency Channel.

The former Department of Human Services Language Services Access Guide (external link, opens in a new window) and the former Department of Health Guidelines for the use of the Language Services Credit Line (external link, opens in a new window) are available, along with the language services policies and other relevant information, on the departments’ web sites.

For further information

Department of Health and Human Services (human services)

Refer to the former Department of Human Services website www.dhs.vic.gov.au/languageservices (external link, opens in a new window)
Email: languages@dhhs.vic.gov.au

The Victorian Interpreting and Translating Service (VITS) provides interpreting services and translating services for department users and funded organisations. The service is accessed through an allocated identification number (PIN) by VITS. The PINs will assist the department to monitor language service usage.

Department of Health and Human Services (health)

Refer to the former Department of Health website http://www.health.vic.gov.au/diversity/cald.htm (external link, opens in a new window)
Email: dhlanguageservices@dhhs.vic.gov.au

Department of Education and Training

The Victorian Interpreting and Translating Service (VITS) provides interpreting and translating services to the Department of Education and Training (DET). DET fully funds this service for all Victorian government schools, early childhood services or other support services delivered or funded by DET. Refer to the Guidelines for using interpreting and translating services (external link, opens in a new window) for further information.

The use of VITS is mandatory for all Victorian government schools, early childhood services or other support services delivered or funded by DET. Contact VITS by telephone (03 9280 1923) to obtain a PIN and password to access the service.

The most efficient and cost effective method for booking an interpreter through VITS is via their online booking system. Bookings for on-site interpreters can be made on the VITS booking system at http://client.vits.com.au (external link, opens in a new window).

For further information

Anne Gibbs, Manager, Major Projects and Procurement, Secondary Reform, Transitions and Priority Cohorts Division, Early Childhood and School Group, Department of Education and Training
Telephone: 9651 0278
Email: language.services@edumail.vic.gov.au