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Service Agreement Information Kit for Funded Organisations

3.3.2 Continuity of services

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Organisations are responsible for ensuring continuity of service delivery.

Organisations are to deliver services as described in Schedules 2 and 3 and must not suspend or cease delivery of service, unless they have first notified the department in accordance with the procedure set out in clauses 3.4 and 3.5.

If an organisation intends to suspend or cease services, for any reason, the organisation will provide the department with at least three months notice in writing. This notice period enables the department to ensure that recipients of the services continue to be supported and/or are able to receive the services provided by another organisation.

Where an organisation needs to immediately suspend or cease services in circumstances where it is not possible to provide three months' written notice they must immediately notify the department in writing. An example of when this may occur is where there is an outbreak of a serious illness at a facility that means an organisation is unable to operate.

Where the services are to be suspended, an organisation must notify the department of the duration of that suspension.

Where the services are to be suspended or ceased, and organisation must notify the date from which the delivery of the services will be suspended or ceased.