1.6 Funded Agency Channel

The Funded Agency Channel (FAC) (external link) is a website that supports the partnership relationship between the department and the more than 2300 organisations it funds.

FAC focuses its services on registered users from funded organisations and the department and their needs for secure and public data, information and online services. FAC aims to operate as a ‘joint venture’ site and objectively balance the needs of both parties.

FAC provides quick and easy access to information, communication tools and business processes that enable organisations and the department to deliver on partnership initiatives.

FAC’s user group is:

• agency boards
• senior executives
• middle managers (including finance, human resources and administrative managers)
• unit and program managers with management / administrative responsibilities
• relevant departmental managers and staff in regional and divisional offices.

FAC provides funded organisations and Department of Human Services staff with access to:

• agency-specific service agreement information for the current and previous financial years
• e-remittance (payment) advice relating to the service agreement
• agency performance reports for funded activities
• departmental policies, standards and guidelines
• departmental consultation register
• relevant human services legislation
• department and broader human services news
• the CSO Info Portal and its fleet management, procurement and work health resources
• a range of business, government and human services websites.

New reports and information will continue to be added to FAC over time.

FAC also provides functionality for public or private discussion forums and links to online communities, to enable online consultation and discussion with the department and other organisations.

Registering with the Funded Agency Channel

Department of Human Services and funded organisation staff must register to access individual agency information, discussion forums and online communities available via FAC.

The department has encouraged each funded organisation to appoint a “FAC agency administrator” to coordinate and update user registrations. Organisation staff wanting to access the FAC should contact their FAC agency administrator.

Where a FAC agency administrator has not been appointed, or staff are unsure about who is performing the role, organisation staff can access the registration materials on FAC by:

• Typing in the website address https://fac.dhs.vic.gov.au (external link)
• Clicking on the 'Register' (external link) link on the front page of the website
• Downloading, completing and returning the 'Registration Form.

User feedback and queries

Feedback, suggestions and queries from FAC users are welcomed and can be provided by email to fac@dhs.vic.gov.au (external link) or by phoning the FAC Help Desk (03) 9096 2742.