Intake and response service
The Intake and Response Service provides information about supports and services and can also provide assistance with planning and support to people with disabilities, their families and carers in their local area.
Information on this page:
Who can get assistance
- You may get assistance if you meet the criteria as determined under the Disability Act 2006. This Act is available from Victorian Legislation and Parliamentary Documents (External link).
- Family members of people with a disability
- Carers of people with a disability
- Service providers
How to get assistance
For direct connection to your regional Disability Intake and Response Service call 1800 783 783 or TTY 1800 008 149.
Alternatively, if you know which Department of Human Services region you live in you can contact the Intake and Response Service Regional Office in your area.
If you would like an interpreter you can call the Translating and Interpreting Service on 13 14 50 and be connected to the relevant Intake and Response Service Regional Office telephone number.
If you are Deaf, have a hearing impairment or complex communication needs you can contact your your regional Disability Intake and Response Service on TTY 1800 008 149, or the National Relay Service on 13 36 77, or Speech-to-Speech Relay Service on 1300 555 727 and ask to be connected to the relevant Intake and Response Service Regional Office telephone number.
Information brochure
You can download the 
Disability Information and Support (PDF, 68KB) brochure in English for more information.
This brochure is also available in ten community languages:
Arabic Information and Support (PDF, 35KB)
Chinese Information and Support (PDF, 1320KB)
Croatian Information and Support (PDF, 39KB)
Greek Information and Support (PDF, 41KB)
Italian Information and Support (PDF, 44KB)
Macedonian Information and Support (PDF, 49KB)
Russian Information and Support (PDF, 45KB)
Serbian Information and Support (PDF, 44KB)
Turkish Information and Support (PDF, 43KB)
Vietnamese Information and Support (PDF, 42KB)
If you need alternative formats of the brochure, or you are having trouble downloading attachments, contact Disability Services by email disability.services@dhs.vic.gov.au.
Related information
Information about community supports and services for people with disabilities, their families and carers is available from a range of outlets including:
- Local Councils and Shires (External link).
- Community health centres (External link).
- Neighbourhood houses (External link).
- Recreation and leisure services.
- Disability support agencies.
- Disability Online website (External link).
Search for supports and services using the Disability Online Service Directory (External link) to find out your local services.