Policy and information manual
Release date: July 2007 by Disability Services Division.
The Manual includes chapters on:
- An overview of the Disability Act 2006
- The policy framework
- Quality Framework
- Provision of Information
- Information Privacy
- Culturally Appropriate Practice
- Complaints
- Disability Services Commissioner
- Victorian Civil and Administrative Tribunal.
Category: Disability Act 2006
Download document:
Policy and information manual (Word 459 KB) (84 pages)
Policy and information manual (PDF 510 KB) (71 pages)
Download the separate sections or attachments to this document:
- About the disability services you get - Section 89 Form (Easy read) (PDF 374KB) (15 pages)
- What to do when you are not happy with the services you get
- Complaints policy (Easy read) (PDF 2322KB) (19 pages)
- What to do when you are not happy with the services you get
- Provision of Information policy (Easy read) (PDF 2937KB) (15 pages)
- Written information your disability service provider must give you
- _Complaints Policy Recording Template (Excel 26KB) (N/A pages)
The Disability Services Commissioner will advise disability service providers of their complaints reporting requirements in the future – this template may be used to record complaints data until these requirements are published.
It is envisaged that only deidentified data would be provided to the Disability Services Commissioner as part of the annual reporting requirement.
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