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Victorian Government Website (Victoria, the Place to Be)
Department of Human Services, Victoria, Australia
Disability Services

Standards for Disability Services in Victoria (2007)

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What are the Standards for Disability Services in Victoria (2007)?

People who use disability services have the right to receive high quality services that meet their needs and expectations. The Standards for Disability Services in Victoria (2007) set out the expectations of better practice for the delivery of services and supports to people with a disability. The Standards attempt to cover all the elements that constitute high quality service for people who use services under the Disability Act 2006.

In 2007, Outcome Standards for Disability Services (Outcome Standards) were introduced into the Quality Framework (2007). The Quality Framework (2007) maintains the standards introduced in 1997 as the Industry Standards for Disability Services (Industry Standards).

Together, the Outcome Standards and the Industry Standards provide a focus on both outcomes for people and the quality of services. These Standards form the Standards for Disability Services in Victoria (2007). The evidence indicators for the Outcome Standards and the Essential Evidence Indicators of the Industry Standards can also be downloaded.

What are the evidence indicators?

From 1 July 2007, service providers are to continue annual self-assessment, quality plans and continuous improvement activities. Service providers are to self-assess using the  Essential Evidence Indicators of the Industry Standards (PDF 180KB).

Service providers will be supported to commence progressively implementing the Outcome Standards through a learning and development strategy that commenced in September 2007. Service providers may use the evidence indicators of the Outcome Standards to commence familiarising themselves with the expectations of the Outcome Standards. The Outcome Standards form the basis for outcomes measurement. Service providers may use the  Evidence Indicators of the Outcome Standards (PDF 62KB) to commence familiarising themselves with the expectations of the Outcome Standards. The Outcome Standards form the basis for outcomes measurement.

If you need alternative formats or you are having trouble downloading attachments, Download help may assist. If you are still having problems, contact Disability Services by emailing disability.services@dhs.vic.gov.au.